Bachelor's degree or equivalent education and experience
5+ years in the Airline industry
5+ years in a leadership role with financial accountability
Ability to manage large projects
Experience working with multiple customer accounts
Strong business acumen and strategic thinking
Excellent interpersonal skills with stakeholders
Proficient analytical skills
Self-directed and proactive leadership style
Strong written and verbal communication skills
Flexibility to adjust schedule for visibility to team and clients
Responsibilities
Conduct monthly safety meetings for all staff
Manage operational activities and multiple contracts
Execute flight, station, and behavior audits
Participate in safety conference calls
Communicate safety awareness to employees
Oversee staffing and client-directed operational needs
Ensure compliance with all regulatory agencies
Investigate incidents and implement corrective actions
Administer disciplinary actions and documentation
Coordinate operational purchases and supply availability
Review payroll to maintain budget compliance
Monitor operational costs and irregularities
Conduct regular team meetings and briefings
Ensure uniform and facility compliance
Evaluate operational reports and disseminate information
Investigate service failures and implement solutions
Develop and implement station operational plans
Evaluate personnel performance and collaborate with stakeholders
Attend local airport and safety meetings
Benefits
Comprehensive health and wellness programs
Opportunities for professional development
25% discount on food and beverage
Flexible schedule options
Employee recognition programs
Retirement plan options
Full Job Description
General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job. In addition to being responsible for immediate work environment he/she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation. A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement. Must have excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
Job Duties:
General Managers must be able to conduct monthly safety meetings for all employees (without exception).
Responsible for managing all operation activities and multiple carrier contracts
Must be able to conduct flight audits, station audits and "at risk" behavior audits.
Participate in monthly company safety conference calls.
Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.
Respond to and/or investigate concerns reported by customer's supervisory personnel.
Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
Other duties as assigned
Qualifications:
Bachelor's degree or appropriate combination of education and experience
5+ years of Airline industry
5+ years of Experience managing and leading people with financial responsibility
Executive presence and understanding of a large corporate environment
Large scale project management experience
Experience managing multi-customer market
Strong strategic skills and business acumen combined with the ability to motivate teams to deliver high quality standards
Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders
Strong analytical skills
Must be a self-directed, highly motivated and proactive leader
Strong communication skills; written and verbal
Willing to rotate own schedule to be visible to all clients, team members as needed
