Responsibilities- Perform scheduled and unscheduled maintenance, inspections, troubleshooting, and repairs on Pivotal aircraft and products including structural repairs and components and/or parts replacements.
- Conduct functional tests, system checks, and post-maintenance verifications to ensure continued airworthiness and compliance with Pivotal engineering requirements and applicable regulatory standards.
- Use diagnostic tools, including mechanical, electrical, and software-based systems, to troubleshoot system faults.
- Travel to events, demos, and customer locations as needed to provide on-site maintenance support, field repairs, and mission-critical technical response.
- Provide remote technical support for customer- performed maintenance, including video calls, guided troubleshooting, and real-time repair validation.
- Accurately document maintenance actions, findings, customer interactions, and service reports to support continuous improvement and product feedback loops.
Qualifications- 5+ years of experience in aircraft maintenance, electromechanical systems, or related high-reliability assembly environments.
- FAA Airframe & Powerplant (A&P) certificate required; equivalent military experience accepted.
- Strong communication skills with the ability to interface directly with customers, both on-site and remotely.
- Ability and willingness to travel for events, customer support, and field service assignments.
Preferred Qualifications- Hands-on experience working with electronic systems in controlled environments. Experience with electrical debugging, handling, swapping, and repairing PCBAs. Experience with handling installing and testing cable harnesses.
- Proficiency interpreting engineering drawings, schematics, and technical data.
- Experience developing or executing maintenance procedures that align with FAR Part 43.
- Prior experience working at a Repair Station, FBO, or aviation field maintenance environment.
- Previous customer-facing technical support experience.
- Familiarity with digital maintenance tracking systems
Attributes aligned with Core Values- Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.
- Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.
- Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication-committing to shared decisions for the greater good.
- Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.
- Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.
- Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.
$40 - $50 an hour
Applicants must be eligible for employment in the United States and willing to work onsite at our HQ office in Palo Alto, CA.
Pivotal offers a comprehensive benefits package, including medical, dental, vision, and 401k plans.
