Nashville, Tennessee
Job DescriptionThe AI Transformation Specialist creates and coordinates content that supports client-facing communications about the firm's use of artificial intelligence, innovation, and emerging technology. This includes messaging for AI-related client inquiries and meetings, RFP content, website content, and other requests, helping the firm present itself accurately, consistently, and with a clear account of its capabilities.
Reporting to the Senior Manager of AI Transformation, this position works closely with the broader AI & Knowledge department as well as the firm's Marketing & Business Development, Information Security, the Office of the General Counsel, Risk Management, Practice Solutions, and other subject matter experts. The Specialist maintains approved client-facing content and an efficient review process while identifying recurring questions and opportunities to improve the firm's client conversations, presentations, and thought leadership.
KEY RESPONSIBILITIES- Draft and coordinate clear, tailored client-facing responses, obtaining input and approval from the appropriate subject matter experts.
- Develop and maintain a library of approved AI messaging, capabilities descriptions, presentations, and responses to recurring client questions; identify themes and gaps.
- Own the AI Transformation team's process for responding to AI-related client inquiries, RFPs and due diligence questionnaires.
- Work with the AI Transformation team to translate the firm's evolving AI strategy into credible, audience-appropriate external messaging.
- Partner with Marketing & Business Development on AI-related pitches, client presentations, thought leadership, and events.
- Partner with the AI Applications and AI Data Engineering teams to track custom-built AI projects for clients and communicate progress and learnings.
- Manage multiple time-sensitive projects independently while maintaining strong relationships with lawyers, business development colleagues, and other stakeholders.
REQUIRED QUALIFICATIONS- 2-4 years of experience in client communications, client engagement, information coordination, or related operational support, preferably within a law firm or professional services environment. Exceptional writing and editorial skills, including the ability to explain complex capabilities clearly without overstating them.
- Experience using analytics and feedback to improve digital content or services.
- Ability to lead projects independently, set priorities, and build productive relationships across functions.
- Interest in AI, legal technology, and organizational change, with the ability to learn new concepts quickly.
PHYSICAL REQUIREMENTS- Ability to sit and stand for extended periods.
- Ability to lift up to 15 pounds.
The expected salary range for this position is $80,000 - $120,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.
