Position SummaryThis role is not eligible for immigration sponsorship
Role and ResponsibilitiesThe AI Specialist helps build, test and support AI and automation solutions for the NA SSC (North America Shared Service Center). The role works hands-on with SSC teams to capture requirements, maintain AI knowledge content, and drive day-to-day adoption.
Key ResponsibilitiesSolution Build & Support- Configure and maintain AI solutions, such as the HR AI agent knowledge base, prompts, workflows and automations.
- Gather requirements and document processes with SSC teams.
- Test solutions, track issues and support launches.
Content & Data- Maintain HR policy and FAQ content used by AI tools, and keep it current and accurate.
- Monitor usage, answer quality and feedback, and recommend improvements.
Adoption & Enablement- Create training materials, guides and communications for SSC staff and employees.
- Support AI literacy sessions and act as a first point of contact for AX questions.
- Prepare AX status and value reports for the AX Lead.
Skills and QualificationsQualificationsRequired- Bachelor's degree in Information Systems, Business, Human Resources or a related field.
- 2+ years of experience in HR technology, process improvement, automation or digital tools.
- Hands-on experience with generative AI tools and strong interest in AI.
- Strong documentation, analytical and communication skills.
Preferred- Experience with process automation (e.g., RPA, low-code or workflow tools, Python).
- Experience coordinating or supporting cross-functional projects.
- Knowledge of HR processes and Workday.
- Experience with chatbot or conversational AI platforms (e.g., Cognigy).
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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
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