Position SummaryThis role is not eligible for immigration sponsorship
The AI Transformation Lead drives the use of AI and automation across NA SSC HR services. The role turns the AX roadmap into working solutions, from use-case discovery through delivery and adoption, and makes sure each solution delivers measurable value.
Role and ResponsibilitiesKey ResponsibilitiesAX Roadmap & Use Cases- Build and maintain the AX roadmap and use-case portfolio for all SSC teams.
- Identify, assess and prioritize AI and automation opportunities with SSC and subsidiary stakeholders.
- Define business cases and success measures for each use case.
Solution Delivery- Lead delivery of AI solutions, such as the HR AI agent, employee self-service and process automation, working with HRIS, IT and vendors.
- Manage AX projects end to end: scope, plan, build, test, launch and hand off to operations.
- Partner with the SEA People Team AX lead and Samsung HQ on shared platforms and standards.
Adoption & Governance- Lead AI literacy, training and change management for SSC staff.
- Apply AI governance and guardrails in line with Samsung HQ policy, including data privacy and risk review.
- Track usage, adoption and value, and report AX progress to leadership.
Skills and QualificationsQualificationsRequired- Bachelor's degree in Information Systems, Business, Data Science, Human Resources or a related field.
- 7+ years of experience in digital transformation, HR technology, process automation or AI/analytics programs.
- Proven experience delivering AI or automation solutions from concept to adoption.
- Strong project management and stakeholder management skills.
- Working knowledge of generative AI, conversational AI and automation tools.
Preferred- Hands-on experience designing process automation (e.g., RPA, workflow automation, Workday business process optimization).
- Proven experience leading cross-functional projects end to end.
- Experience with Workday, Cognigy or similar platforms, and Python or low-code tools.
- Experience in HR shared services.
- PMP, Prosci or similar certification.
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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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