POSITION OVERVIEW:This is a full-time position with ISAT Total Support responsible for helping employees transform business needs into practical AI-driven solutions that improve productivity, streamline workflows, and support company growth.
The position serves two primary functions. First, the AI Solutions Specialist acts as the technical resource for AI automation and workflow improvement by designing, configuring, testing, implementing, and supporting automated workflows using Microsoft Power Automate and other approved automation platforms. Second, when a solution requires custom programming, advanced integration, or development within NEXUS, the AI Solutions Specialist works directly with the Software Development team to define requirements, coordinate priorities, support testing, and facilitate successful deployment.
This position serves as a centralized corporate resource supporting the ISAT, CEAS, and Tomarco business units and reports directly to the Senior Full Stack Developer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Needs Discovery & Analysis
- Meet regularly with staff across the ISAT, CEAS, and Tomarco business units to understand existing workflows and identify opportunities for AI and automation.
- Document current business processes, pain points, and desired outcomes.
- Analyze and prioritize automation opportunities based on business value, implementation effort, and organizational impact.
- Translate business needs into clear functional requirements for workflow automation or custom NEXUS development.
- Develop process maps, workflow diagrams, acceptance criteria, sample data, and testing scenarios for automation projects.
Automation Implementation & Workflow Support
- Serve as the primary technical resource for employees seeking assistance with AI automation and workflow improvements.
- Design, configure, implement, test, deploy, and maintain automated workflows using Microsoft Power Automate and other approved automation platforms.
- Build, configure, test, and refine prompts, AI agents, workflow automations, and supporting project configurations prior to deployment.
- Continuously optimize deployed automations to improve usability, efficiency, and business value.
- Own automation initiatives from initial intake through implementation, testing, user acceptance, deployment, documentation, and ongoing support.
Advanced NEXUS Coordination
- Identify automation requests that require custom programming or advanced integration within NEXUS.
- Work closely with the Software Development team to translate business requirements into detailed functional specifications.
- Coordinate project priorities with business stakeholders and development resources.
- Participate in solution design reviews and ensure developed functionality meets business objectives.
- Coordinate user acceptance testing, validate completed functionality, document issues, and support successful production rollout.
Training & Development
- Develop and deliver training programs for AI tools, workflow automations, and NEXUS AI capabilities.
- Create user guides, quick-reference documentation, videos, and knowledge-based articles.
- Serve as the first point of contact for staff questions regarding AI automation and workflow solutions.
- Gather user feedback, identify enhancement opportunities, and incorporate findings into future automation and development priorities.
- Promote AI adoption by demonstrating practical business applications and best practices.
Maintenance & Support
- Monitor adoption, performance, and business impact of deployed automations.
- Identify opportunities for optimization and continuous improvement.
- Keep automation documentation, training materials, and workflow configurations current.
- Maintain a prioritized backlog of enhancement requests.
- Stay current on Microsoft Power Platform, AI technologies, automation tools, and emerging best practices.
Responsible AI & Compliance
- Design, deploy, and maintain automations in compliance with the Tomarco AI Usage Policy.
- Utilize only approved enterprise AI platforms and comply with company data-classification standards.
- Ensure all AI-generated content incorporates appropriate human review before being relied upon for business decisions or customer deliverables.
- Maintain documented manual fallback procedures for critical automations.
- Monitor automation accuracy and escalate issues when required.
AI Strategy & Emerging Technologies
- Evaluate emerging AI technologies, automation platforms, and productivity tools.
- Recommend practical applications that align with company objectives and the Tomarco AI Usage Policy.
- Identify opportunities where AI can improve productivity, quality, collaboration, and operational efficiency.
- Support the organization's long-term AI adoption strategy through continuous learning and innovation.
Representative Projects
- Lead company-wide workflow assessments to identify and prioritize AI and automation opportunities across ISAT, CEAS, and Tomarco.
- Design and implement practical workflow automations using Microsoft Power Automate and other approved workflow tools.
- Coordinate custom NEXUS development projects from requirements gathering through deployment.
- Develop and maintain training programs and knowledge libraries for NEXUS AI tools and Microsoft Copilot.
- Drive adoption and collect feedback for NEXUS AI Quality Control tools, including:
- Seismic Submittal Review
- Engineering Calculations
- Steel Detailing Review
- Fabrication Quote Review
- Identify and implement continuous improvements to existing AI workflows.
QUALIFICATIONS AND SKILLS:- Strong communication and interpersonal skills with the ability to interview staff, facilitate workshops, and deliver engaging training.
- Excellent analytical and problem-solving skills with the ability to simplify complex business processes into scalable automation solutions.
- Strong process documentation skills, including workflow diagrams, process maps, and business requirements.
- Experience with Microsoft Power Automate, Power Platform, or similar workflow automation technologies.
- Experience designing, developing, testing, deploying, and maintaining workflow automations.
- Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Claude, and prompt engineering concepts.
- General technical aptitude with the ability to distinguish between workflow automation opportunities and custom software development needs.
- Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously.
- Self-motivated with the ability to work independently in a fast-paced environment.
- Minimum two years of experience in automation, business analysis, process improvement, software support, or a related technical role (or equivalent experience).
- Working knowledge of Responsible AI principles, data privacy, and information security.
- Comfortable working in an iterative development environment using continuous improvement methodologies.
ADDITIONAL REQUIREMENTS: - Ability to perform the essential functions of the position, with or without reasonable accommodation.
- Successful completion of a background check, in accordance with applicable law and company policy
