As our
AI Solutions Engineer, you'll have the opportunity to identify and build ways to supercharge our people so they can continue to deliver a premium service experience. You'll design and develop internal tools, automations, and AI-driven solutions that help our Sales, Onboarding, Support, and Client teams work more efficiently and effectively. Working across the entire client journey, from the first sales conversation to long-term client relationships, you'll collaborate with teams throughout the company and work closely with our technology leadership to identify opportunities, solve challenges, and bring innovative ideas to life. This is a hands-on role with plenty of room for creativity, innovation, and the opportunity to make a meaningful impact on how we work and serve our clients.
This is an in-office position at our Northampton, Massachusetts location.What You'll Work On:- Sales intelligence: research, data enrichment, and tools that help our sales team prepare
- Client onboarding: smoother, faster experiences for new clients
- Client experience: tools that help our client teams stay responsive and proactive
- Reporting and insights: dashboards and analysis that help leaders make better decisions
- RevOps: keeping our CRM and data clean, connected, and useful
- AI agents: design and deploy Claude-based agents that do GTM work on their own
- AI exploration: testing new tools and bringing the best ideas to the team
Our Ideal Candidate Will Have:- 3+ years of experience in Revenue Operations, Sales Operations, Sales Engineering, or a similar technical or customer-facing role. Relevant entrepreneurial or independent project experience will also be considered.
- Demonstrated ability to develop and implement technical solutions, automations, or tools that improve business processes and efficiency.
- Strong familiarity with emerging AI technologies, tools, and applications, with the ability to identify practical business use cases.
- Working knowledge of Python or JavaScript, SQL, APIs, webhooks, and AI-assisted development tools.
- Strong communication and interpersonal skills, with the ability to collaborate across departments and explain technical concepts to nontechnical audiences.
- Proactive, solutions-oriented mindset with the ability to identify opportunities for process improvement and independently execute solutions.
- Strong commitment to data security, confidentiality, and responsible handling of sensitive client information.
Interested candidates: Pleasesubmit a resume with links to 2-3 things you've built, such as GitHub repo, a demo video, or a live tool.
