Proven experience in technical sales-support or sales engineering within SaaS.
Experience in Field Service Management or adjacent vertical software markets.
Strong grasp of SaaS products, cloud computing, and enterprise software solutions.
Ability to conduct high-volume outbound activity in a structured cadence.
Excellent communication skills for translating complex technical concepts for diverse audiences.
Strong customer relationship-building skills to drive engagement and problem-solving.
Agile mindset with a focus on continuous improvement.
Responsibilities
Drive adoption and expansion of Simpro Group products within the customer base.
Serve as a product expert to match offerings with client needs.
Collaborate with leadership and teams for customer engagement.
Engage directly with non-managed accounts to generate cross-sell opportunities.
Achieve expansion revenue or pipeline quotas through cross-sell efforts.
Present Simpro Group products, aligning technical features with business benefits.
Support Account Managers with product demonstrations and technical discussions.
Benefits
Responsible Time Off
Comprehensive medical, dental, vision coverage with 100% employer-paid options
401k plan with 6% employer match
Generous parental leave program
Paid volunteer leave days
Diverse training and networking opportunities for career growth
Service recognition awards
Full Job Description
Job Context
The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals, and helps customers realise additional value across the Simpro Group product portfolio.
What You'll Do
Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue.
Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.
Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities.
Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products.
Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base.
Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.
Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.
Understand and articulate how Simpro Group products integrate with each other and with the customer's existing platform to deliver additional value.
Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.
Gain and maintain deep product knowledge across Simpro Group's portfolio, including new products and acquisitions as they are released.
Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.
Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You'll Bring
Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
Experience in Field Service Management, Payments, or adjacent vertical software markets required.
Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence.
Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical audiences - internally and externally.
Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems.
Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
Proven ability to work cross-functionally and drive alignment across diverse stakeholders
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program - get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
