Role
AI Product Specialist | Full-Time | On-Site Position (Provo, UT)
What You'll Do
- Architect Complex AI Solutions: Lead the configuration and deployment of AI Cloud Employees for our largest, most complex enterprise customers.
- Translate Business Strategy into AI Logic: Consult with client leadership to identify high-value friction points and design sophisticated AI workflows (advanced prompting, multi-step automations, and strict QA protocols) to solve them.
- Strategic Advisory: Go beyond basic training to act as a trusted advisor, helping customers reimagine their operational architecture using Atonom.
- Feedback Loop & Product Evolution: Serve as the bridge between the customer and our Engineering/Product teams. You will identify edge cases and feature gaps to help drive the product roadmap.
- Mentorship & Best Practices: Formalize our implementation playbooks and mentor junior team members on solution architecture and client management.
Who You Are
- Experienced Professional: You have 5+ years of experience in Technical Product Support, Implementation Engineering, Solutions Architecture, or Product Operations within the B2B SaaS industry.
- Technical Problem Solver: You don't just use tools; you understand how they connect. You are comfortable discussing APIs, data structures, and logic flows.
- AI/LLM Native: You have moved beyond "tech-curious" and have practical experience or a deep conceptual understanding of Large Language Models (LLMs) and prompt engineering.
- Consultative Communicator: You can explain complex technical concepts to non-technical stakeholders and manage expectations with C-level executives.
- Smart, Humble, and Hungry: You are ready to roll up your sleeves in a fast-paced environment. You are flexible with your time when critical go-lives require it.
Your First 90 Days
- Month 1: Deep dive into Atonom architecture and LLM capabilities; audit existing customer workflows to identify optimization opportunities.
- Month 2: Take ownership of our most complex active implementations; refine our internal documentation and "Standard Operating Procedures" for deployments.
- Month 3: Lead a major enterprise go-live end-to-end; present a strategic analysis of common customer pain points to the Product leadership team.
Technical Skills
Required:
- Proven experience with workflow automation (Zapier, Make, Workato).
- Strong understanding of data integration (APIs, Webhooks).
Highly Preferred:
- Proficiency in SQL and Data Visualization.
- Experience with Python or JavaScript.
- Deep familiarity with Salesforce, HubSpot, or similar enterprise CRMs.
Why Join
- Shape the Industry: Move beyond theoretical AI to build real-world agents that generate actual ROI.
- Career Velocity: This is a high-visibility role with a clear path toward Leadership, Solutions Architecture, or Product Management.
- Impact: You will be a senior voice in a Provo-based team that is shipping fast and growing quickly.
Benefits
- Start building your PTO hours on Day 1.
- Access to a competitive health benefits package.
- Paid holidays and company events.
- Competitive salary
