About the RoleWe are looking for an AI-focused Product Manager to own one of the most critical experiences in our platform: provider onboarding and activation. This is not a traditional PM role. You will be hands-on with customers every day-understanding their problems firsthand, translating those insights into product flows powered by AI, and shipping improvements fast. You will own the full loop from customer conversation to deployed product change.
The ideal candidate has a CS degree and has gone to business school-someone who can think technically, communicate clearly with engineers, and bring structured thinking to ambiguous customer problems. You should be comfortable using AI tools to accelerate your own work and excited about embedding AI into every layer of the customer experience.
We are hiring for two locations:
Columbus, Ohio and
San Francisco, California. Both roles are in-person.
What You'll Do- Spend the majority of your time directly with customers-onboarding them, listening to their friction, and building trust
- Translate customer insights into AI-powered product flows that reduce manual effort and support intervention
- Design and ship product improvements quickly, often using AI to prototype and accelerate development
- Build intuitive onboarding experiences that guide providers to success without requiring support
- Use AI tools to automate repetitive steps in the onboarding and activation process
- Collaborate with engineering and operations to scale what works and eliminate what doesn't
- Pull and analyze your own data to prioritize where to focus and measure what you ship
What Success Looks Like- Providers complete onboarding faster and with less friction, measured week over week
- AI-driven flows replace manual onboarding steps across key parts of the experience
- NPS of 9.5-10 or CSAT of 4.8-5 from onboarded providers
- 80% or more of onboarded providers convert to paying customers
- 50% or more of providers earn $150 or more per month within 60 days of onboarding
- Near-zero support tickets and zero manual intervention needed per provider on average
Who You Are- Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred
- Product thinker who is energized by direct customer work-not behind a screen, but in the field
- Fluent in AI tools and excited about using them to build better product experiences
- Able to read and write code well enough to collaborate closely with engineers and prototype quickly
- Strong communicator who can turn messy customer conversations into crisp product specs
- Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating
- In-person and energized by fast-paced, high-impact environments
- Deeply motivated by helping small business owners and families
Locations- Columbus, Ohio - in-person
- San Francisco, California - in-person
Why Join Us- Direct impact on families, small business owners, and communities every day
- Work closely with the CEO and leadership team on one of the company's top priorities
- Be at the forefront of applying AI to a real, high-stakes customer experience
- High autonomy, ownership, and visibility from day one
- Join a small, fast-moving team that values action over process
