Category/Area of Expertise: Data-Science & Analytics
Job Requisition: 561337
Address: USA-SC-Mauldin-211 BiLo Boulevard
Store Code: Arch/Data - Business Intell & Analy (5119285)
Primary PurposeThe AI/ML Tech Platform Manager owns a major platform area, prioritizing capabilities, standards, and integrations to improve reliability, developer experience, and cost-effective scale.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL and Quincy, MA.Applicants must be currently authorized to work in the United States on a full-time basis.Duties & Responsibilities- Maintain vision and roadmap for assigned platform domains, defining the why and what behind platform capabilities and investments.
- Advocate for stakeholder and tenant needs by gathering customer feedback, usage signals, and operational insights on how the platform is performing.
- Translate stakeholder needs into platform requirements, service definitions, and clear acceptance criteria in partnership with engineering managers and architects.
- Prioritize and deliver capabilities; manage tradeoffs, dependencies, and change impacts across teams and integrations.
- Partner with engineering managers and architects to identify innovation and continuous improvement opportunities across the platform, balancing reliability, cost, and developer experience.
- Monitor lifecycle health, including reliability, performance, and security; guide improvements that reduce operational risk and technical debt.
- Support platform governance by partnering with engineering managers across teams to enforce platform guidelines and policies, and by collaborating with other platform owners to improve governance and change management practices.
- Participate in agile ceremonies and provide feedback and guidance where needed to ensure decisions are documented and follow-through is maintained.
- Provide platform owner review and signoff with the platform engineering manager before platform components are considered done, ensuring alignment to agreed standards and requirements.
- Partner with product teams to drive adoption and measure value realization through outcomes, KPIs, and stakeholder feedback.
- Coordinate outward communication to platform consumers and partners regarding impactful platform events, including outages, releases, and notable changes.
- Report progress, risks, and decisions to leadership and collaborators with clear, timely updates.
- May be called upon to support critical escalations and must be available during urgent IT incidents as needed.
Required Qualifications- Bachelor's degree or equivalent years of work experience.
- 8+ years in platform, product, or technical leadership roles.
- 6+ years working in the AI/ML space
- 5+ years of experience with Azure
- 5+ years of experience with Databricks
- Strong grasp of lifecycle management, integration patterns, and operational excellence.
- Proficiency with agile planning, ceremony participation, and outcome tracking.
- Strong communication and stakeholder partnership skills, including the ability to translate needs into clear platform requirements and decisions.
Preferred Qualifications- Familiarity with API governance, identity/access, or observability tooling.
- Experience supporting platform governance and change management across multiple engineering teams.
Salary Range: $136,160.00-$204,240.00
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
