TeleTech

AI/ML Engineer, Senior

TeleTech$99K — $225K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with ML models including NLP, LLM, CV, and deep learning
  • Experience with microservice stack development for AI/ML capabilities
  • Proficiency in APIs, microservices, or distributed systems maintenance
  • Familiarity with data processing frameworks like NumPy, Pandas, TensorFlow, or PyTorch
  • Experience in designing software systems for operational environments
  • Active TS/SCI clearance with willingness for a polygraph examination
  • Bachelor's degree in a STEM field

Responsibilities

  • Design and implement AI/ML models and pipelines based on mission requirements
  • Build scalable data pipelines for model training and improvement
  • Develop end-to-end production systems, including microservices and cloud services
  • Integrate AI/ML capabilities into operational environments focusing on security and reliability
  • Optimize models through tuning, versioning, and AB testing
  • Apply modern software engineering practices including Python and microservices
  • Collaborate with cross-functional teams to gather requirements and define technical solutions

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Dependent care support
  • Employee recognition awards for exceptional performance
Full Job Description
AI/ML Engineer, Senior
The Opportunity:
As a Senior Artificial Intelligence and Machine Learning (AI/ML) Engineer, you will design, build, and deploy advanced AI/ML solutions that modernize mission systems and accelerate decision-making across the national security ecosystem. You will contribute end-to-end, spanning data processing, model development, MLOps, and integration of scalable AI capabilities into operational environments.

Your work will leverage deep experience with ML-based NLP, LLMs and generative AI, computer vision, and modern software engineering practices, consistent with the company's AI/ML engineering role definitions. You will partner closely with cross-functional engineering, mission SMEs, and product teams to deliver production-grade systems aligned with Booz Allen's AI modernization approaches.

What You'll Work On:
  • Design, develop, and implement AI/ML models, including NLP, LLM-based pipelines, deep learning architectures, and computer vision models, aligned to mission requirements.
  • Build and optimize scalable data pipelines to support training, evaluation, and continuous improvement of models.
  • Develop end-to-end production systems, including microservices, APIs, automation frameworks, and cloud-native or edge-deployed AI services.
  • Integrate AI/ML capabilities into operational environments with attention to security, reliability, observability, and performance.
  • Conduct model optimization, tuning, versioning, and AB testing to ensure robust mission impact.
  • Apply modern software engineering patterns, including Python, Java, Scala, and Rust, microservices, and distributed systems, as consistent with Booz Allen's AI/ML engineering frameworks.
  • Collaborate with multi-disciplinary teams to identify mission needs, gather requirements, and define technical approaches.
  • Prepare technical documentation, contribute to design reviews, and support customer-driven requirements.


You Have:
  • 5+ years of experience developing ML models such as NLP or LLM, CV, deep learning, generative AI, or reinforcement learning
  • Experience developing AI/ML capabilities to operate in a microservice stack
  • Experience developing or maintaining production-grade APIs, microservices, or distributed systems
  • Experience with data processing frameworks and scientific computing libraries such as NumPy, Pandas, PyTorch, TensorFlow, or scikit-learn
  • Experience designing, configuring, or deploying software systems in operational environments
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Bachelor's degree in a STEM field


Nice If You Have:
  • Experience in GPU programming, including CUDA or RAPIDs
  • Experience with AWS and containerization of models in a classified environment
  • Experience with LLM orchestration, RAG pipelines, grounding, or hallucination-mitigation workflows
  • Experience with MLOps platforms, distributed training, or hybrid cloud environments such as AWS, Azure, and GCP
  • Experience with automated testing tools and model evaluation frameworks
  • Experience with CI/CD tooling, source control such as GitLab, and containerization technologies such as Docker, Podman, or Kubernetes
  • Master's degree in CS, AI Engineering, ML Engineering, Data Science, or a STEM field
  • AI/ML, Cloud, or Solution Architecture Industry Certifications


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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