About the Role: The
AI Enablement Manager leads the Commonwealth's AI Center of Enablement, setting enterprise strategy for agency engagement, capability-building, and operational support to ensure responsible and scalable AI adoption across the executive branch.
This role is responsible for designing and institutionalizing the processes, policies, and operating frameworks that help agencies move from AI experimentation to sustainable operational use.
The AI Enablement Manager establishes reusable assets, shared environments, and structured support models that empower agencies while reinforcing enterprise standards for governance, security, accessibility, and responsible AI. Operating at the intersection of strategy, change management, partnerships, and delivery enablement, this leader ensures that AI adoption across agencies is coordinated, compliant, scalable, and measurable.
The primary work location for this role is
1 Ashburton Place Boston, Massachusetts 02108. The work schedule for this position is
Monday - Friday, 9:00AM - 5:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Major Responsibilities: Set Enterprise AI Enablement Strategy - Define and maintain the long-term vision and strategy for the AI Center of Enablement.
- Develop a scalable engagement model that supports agencies at varying levels of AI maturity.
- Establish structured intake and support triage processes to prioritize agency requests.
- Design capacity-building pathways that enable agencies to independently adopt and manage AI tools over time.
- Align enablement strategy with enterprise AI product, engineering, security, and policy objectives.
Create and Implement Enablement Policies, Processes & Governance - Establish and formalize policies, procedures, and operational standards governing AI enablement services.
- Develop standardized engagement frameworks (discovery, pilot support, transition-to-operations).
- Define procedures for coordinating with legal, security, accessibility, and compliance stakeholders.
- Institutionalize reusable documentation templates, intake forms, governance checklists, and playbooks.
- Clarify roles and responsibilities between agencies, product teams, and engineering.
Establish and Maintain Strategic Partnerships - Build and manage partnerships with agencies, academia, industry, and nonprofit organizations.
- Develop collaboration frameworks that leverage external expertise while protecting Commonwealth standards and data.
- Coordinate vendor-supported workshops, pilot programs, and capability-building initiatives.
- Ensure partnerships align with enterprise AI governance and procurement policies.
Oversee Reusable Assets and Shared Environments - Guide development and maintenance of reusable artifacts, templates, and accelerators.
- Oversee shared AI environments that enable safe experimentation and structured deployment.
- Establish lifecycle management standards for reusable assets.
- Promote standardization where appropriate while preserving flexibility for agency-specific needs.
- Ensure artifacts reflect current enterprise policies, accessibility requirements, and security standards.
Drive Organizational Change & Capacity Building - Develop change management strategies that increase AI literacy and responsible usage.
- Create structured training programs and communities of practice.
- Identify and address organizational, cultural, and technical barriers to adoption.
- Promote a community of practice across agencies to share lessons learned and best practices
- Establish metrics to measure enablement effectiveness and agency capability growth.
Measure and Communicate Impact - Define and track enablement KPIs (e.g., time-to-deployment, reuse rates, agency self-sufficiency).
- Build reporting frameworks that communicate AI adoption progress and risk posture.
- Provide strategic recommendations to executive leadership.
- Communicate trade-offs and capacity constraints clearly to stakeholders.
Preferred Qualifications: - Seven (7) to ten (10) plus years of experience in enterprise enablement, platform strategy, or digital transformation.
- Demonstrated experience designing and implementing scalable governance frameworks.
- Proven experience building and managing external partnerships.
- Strong understanding of organizational change management and capacity-building models.
- Public-sector or large-enterprise experience strongly preferred.
Qualifications:MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
