OverviewThe AI Enablement and Business Process Analyst is the bridge between Morgan's people and it's technology. You will consult with teams across Field Operations, Estimating, Project Controls, HSE, Finance and HR to understand how work gets done, then simplify it with AI and automation. You will teach staff to use AI tools confidently, prototype quick wins yourself, and shape requirements for new platforms and solutions built by IT.
Position Details:
- In-Office based position (Edmonton, AB)
- Monday – Friday 8am-5pm, with an hour for lunch
- Generous Vacation, personal and sick day entitlements
Responsibilities:
Process discovery and redesign
- Meet with departments to map current processes, pain points and manual work
- Identify and prioritize opportunities for AI, automation and new digital solutions
- Estimate value (hours saved, error reduction, faster decisions) to support prioritization
- Redesign workflows so new tools fit how field and office teams actually work
AI adoption and training
- Deliver hands-on workshops, one-on-one coaching and lunch-and-learns on approved AI tools (e.g., Claude, Microsoft Copilot)
- Build department playbooks, prompt libraries, quick-reference guides and short how-to videos
- Develop a network of AI champions across departments
- Promote safe, responsible use in line with Morgan's AI governance and data policies
Solution shaping and prototyping
- Build prototypes and quick wins using low-code and AI tools (Power Platform, SharePoint, Claude projects and skills)
- Write clear requirements, user stories and acceptance criteria for larger solutions
- Submit and manage requests through MorganOne Intake and act as the business owner during delivery
- Partner with the AI Integration Specialist and AI and Automation Developer to move prototypes into production
Change management and measurement
- Plan rollouts, communications and user training for new platforms
- Track adoption, time saved and user satisfaction, and report results to leadership
- Gather feedback after launch and drive continuous improvement
Qualifications:
Required
- Degree or diploma in Business, Information Systems, Engineering or a related field, or equivalent experience
- 3+ years in business analysis, process improvement, operations or project controls
- Hands-on experience using generative AI tools to improve daily work
- Proven ability to map processes and write clear requirements
- Experience training adults or leading workshops, with strong presentation skills
- Working knowledge of Microsoft 365 (Teams, SharePoint, Excel, Forms)
Preferred
- Experience in construction, environmental, energy or field-services industries
- Experience with Power Platform (Power Automate, Power Apps) or Power BI
- Lean, Six Sigma, Prosci/ADKAR or business analysis (IIBA/CBAP) certification
- Experience supporting software or platform rollouts
Key competencies
- Earns trust quickly with field and office staff at every level
- Patient, practical teacher who meets people where they are
- Curious about how work gets done and persistent in finding simpler ways
- Turns vague problems into clear, scoped requests
- Comfortable experimenting with new AI tools and sharing what works
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