Customer Success • Full-time • Remote
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About the roleWe're standing up Scale ADM from first principles: an agentic, human-last motion for a large enterprise book. This is a founding seat. You'll help invent how SpaceXAI drives customer outcomes at scale across hundreds of accounts with a small team, using agents to surface risk and opportunity, and putting people where judgment still matters.
What you'll do- Help found and run the Scale ADM motion across a wide enterprise portfolio
- Use agentic workflows to triage health, prioritize outreach, and keep human time scarce and high leverage
- Drive value realization that supports retention and expansion: deepen adoption, find account whitespace, and open growth paths across the book
- Amplify what already exists (marketing webinars, customer education, onboarding) and turn live learning into reusable motions without reinventing the wheel
- Shape playbooks and offerings from voice of customer: tailor what we deliver based on what we hear
You may be a fit if- You've thrived in high-velocity, multi-customer environments and like building the machine, not only running it
- You bring real product fluency (beyond developers alone) and you're leaning into AI: proficient today, or hungry to get there fast
- You're energized by agents as coworkers: you design how they work
- You've done customer success or adjacent post-sales work and know how to drive customer outcomes, and why that matters
- You know how to manage accounts and relationships for outcomes: find whitespace, deepen adoption, and open growth paths
