Our corporate office in Livonia Michigan is currently seeking an AI and Automation Analyst to join our team. The AI & Automation Analyst is responsible for designing, implementing, and supporting automation and AI-enabled solutions that improve how business teams across Mastronardi operate. The role focuses on identifying opportunities to apply automation, analytics, and AI to workflows across departments - including Finance, Supply Chain, Operations, and Corporate Applications - and delivering solutions that are practical, reliable, and easy to adopt. This is a hands-on individual contributor role: the Analyst builds and configures solutions directly, working closely with business stakeholders and IT teams, with accountability for production-ready outcomes that are integrated, governed, and aligned with established control, audit, and security requirements.
Values:To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.
Primary Responsibilities:- Partner with business stakeholders across departments to translate objectives and operational pain points into practical, scalable automation and AI solutions.
- Map and document current-state business processes to identify inefficiencies, manual steps, and automation opportunities before designing solutions.
- Design, build, and deploy automation and AI solutions directly, spanning workflows such as reporting, reconciliations, data entry, and transactional support.
- Test solutions thoroughly before deployment, including functional testing, edge case validation, and business user acceptance testing to ensure outputs are accurate and reliable.
- Identify and build reusable automation components that can be applied across multiple business processes and departments.
- Apply AI to support data preparation, validation, analysis, exception identification, and reporting assistance.
- Ensure AI outputs are auditable and meet relevant controls and compliance requirements.
- Define success metrics for each solution and track adoption, performance, and operational impact post-deployment.
- Work closely with business users to gather feedback, drive adoption, and continuously improve solutions through ongoing enhancements and hands-on training.
- Create and maintain clear documentation for all solutions, workflows, and operating procedures.
- Ensure all solutions align with IT governance, security, and compliance standards.
- Facilitate discovery sessions with department stakeholders to build and prioritize a backlog of automation and AI opportunities based on business impact and feasibility.
- Provide first-line troubleshooting and support for deployed solutions, escalating complex technical issues to the AI Engineer or Cloud Operations & Infrastructure as needed.
- Coach and upskill business users on how to safely and effectively use AI tools (e.g., Claude, Microsoft Copilot) in their day-to-day work.
Education/Background Requirements:- At least 5 years experience in AI/Automation
- Diploma/Degree in related discipline
- Experience working directly in a business operations function, or in a technical role supporting business operations (Finance, Supply Chain, Sales, or similar).
- Demonstrated experience translating business pain points into automation and AI solutions used in day-to-day operations.
- Process mapping: experience documenting current-state workflows, identifying manual steps and inefficiencies, and defining requirements before building automation.
Specific Knowledge, Skills and Abilities Required- Testing and validation: disciplined approach to testing automation and AI solutions including functional testing, edge case validation, and user acceptance testing before teams rely on outputs.
- Agentic AI awareness: understanding of AI agents and multi-step autonomous workflows - what they are, where they apply across the business, and how to evaluate or implement tools in this space as the technology matures.
- Intelligent document processing: experience using AI to extract, classify, and validate data from business documents such as invoices, purchase orders, and shipment paperwork - whether through platform tools or AI models.
- Hands-on experience with AI tools in a business context - including Claude (Anthropic), Microsoft Copilot (M365), or equivalent - with the ability to design and refine prompts that produce reliable, consistent, and auditable outputs.
- Microsoft Power Automate: designing and deploying automated workflows that connect systems, route approvals, trigger actions based on business events, and reduce manual handoffs.
- Power BI: building dashboards, reports, and data models; working knowledge of DAX and Power Query expected.
- Python: scripting for data processing, transformation, and automation using common libraries (pandas, openpyxl, or equivalent).
- SQL: ability to query, join, and filter data across relational databases in support of reporting, reconciliation, and analysis.
- Microsoft Excel (advanced): strong working knowledge including Power Query and formula-based automation as a baseline for identifying and replacing manual processes.
- ERP Systems: experience working in or building automation around ERP platforms (Microsoft Dynamics NAV/365, SAP, or equivalent); understanding of data structures and integration points.
- Change management and communication skills: comfortable presenting solutions to non-technical stakeholders, building buy-in, and delivering hands-on training.
- Familiarity with data privacy and confidentiality considerations when handling business, financial, or personal data within automation and AI workflows.
- Ability to manage several concurrent automation/AI initiatives across different departments, balancing competing priorities and deadlines.
Working Conditions:- Typical office environment.
Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place.
