3+ years in product management, operations, customer success, or similar roles
Proven experience managing customer relationships and leading onboarding processes
Skilled in scoping technical requirements and translating customer needs into specifications
Experience with automation tools, scripting, or no-code solutions
Familiarity with AI coding assistants like Claude, Codex, or ChatGPT
Ability to analyze customer requests for automation or engineering solutions
Systems-oriented mindset with a comfort in ambiguity and direct customer interaction
Background in hospitality, travel, or customer service is a plus
Responsibilities
Lead onboarding and optimization calls to enhance customer retention
Build and deploy AI agents tailored to customer workflows
Translate common customer requests into prioritized engineering tasks
Collaborate with engineering to resolve issues and define new capabilities
Automate routine tasks to streamline customer interactions and internal processes
Benefits
Comprehensive health insurance
401(k) matching program
Equity options ranging from 0.15% to 0.60%
On-site work environment in San Francisco
Opportunity to work with cutting-edge AI technology
Full Job Description
About the Role
As an Agent Product Manager, you will connect customers, sales, and engineering at an AI-powered hospitality software company. The role focuses primarily on customer accounts, building AI agents for operational workflows, and bringing recurring customer needs into product development. What You'll Do
Lead onboarding, refinement, quarterly review, and optimization calls to support customer retention and growth.
Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
Identify common customer requests and translate them into prioritized feature work for engineering.
Partner with engineering to unblock agents and scope new capabilities.
Automate routine work and improve the efficiency of customer interactions and internal processes.
What We're Looking For
At least 3 years of experience in product management, operations, customer success, solutions engineering, or another customer-facing technical role delivering solutions.
Experience managing customer relationships and leading onboarding, support, or business review calls.
Ability to scope technical requirements and turn customer needs into implementable specifications.
Demonstrated experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.
Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions.
Ability to identify patterns in customer requests and decide whether to address them through automation or engineering work.
A systems-oriented approach, comfort with ambiguity, and interest in working directly with customers, including non-technical or business-focused teams.
Hospitality, travel, customer service, or workflow-platform experience is helpful.
Compensation & Benefits
Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Comprehensive health insurance and a 401(k) match are offered. Visa sponsorship is not available; candidates must be authorized to work in the United States. Location
