3+ years in product management, operations, or customer-facing technical roles
Experience building automations or workflows using scripting or no-code tools
Proven track record in managing customer relationships and leading onboarding
Ability to translate customer needs into technical specifications
Familiarity with AI coding assistants like Claude, Codex, or ChatGPT
Strong analytical skills to identify patterns in customer requests
Experience with non-technical business customers, especially in hospitality or travel
Responsibilities
Lead customer onboarding and optimization discussions to enhance retention
Build and deploy AI agents tailored to customer workflows
Identify and prioritize feature opportunities based on customer feedback
Collaborate with engineering to address agent limitations and develop new capabilities
Automate repetitive tasks to improve efficiency and focus on high-value interactions
Benefits
Health insurance coverage
401(k) matching contributions
On-site work environment in San Francisco
Opportunity to work in a hospitality-focused AI software company
Full Job Description
About the Role
This individual contributor role connects customers, sales, and engineering at a hospitality-focused AI software company. You will spend most of your time working directly with customer accounts, building agents for their workflows, and bringing recurring needs to engineering as product opportunities. What You'll Do
Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations that support retention and growth.
Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
Identify patterns in customer requests and translate them into prioritized feature opportunities for engineering.
Partner with engineering to resolve agent limitations and scope new capabilities.
Automate repeatable work and improve your efficiency while prioritizing high-value customer interactions.
What We're Looking For
At least 3 years of experience in product management, operations, or customer-facing technical roles delivering solutions for customers.
Demonstrated experience building automations or workflows with scripting, RPA, no-code platforms, or similar tools.
Experience managing customer relationships and leading onboarding, support, or business review calls.
Ability to scope technical requirements and turn customer needs into implementable specifications.
Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions.
Strong judgment in identifying patterns across customer needs and deciding what to solve with automation or engineering.
Experience with non-technical business customers is valuable; hospitality, travel, customer service, and tools such as Zapier, Make, or n8n are helpful.
Compensation & Benefits
Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Benefits include health insurance and a 401(k) match. Visa sponsorship is not available; authorization to work in the United States is required. Location
