Bachelor's degree in Mechanical, Electrical, or Automotive Engineering or related field.
3-5 years of experience in engineering or field service within heavy-duty vehicle or related industries.
Strong mechanical and electrical troubleshooting abilities.
Ability to read and interpret technical drawings and electrical schematics.
Familiarity with heavy-duty vehicle systems including electrical, mechanical, and powertrain systems.
Effective communication skills, both verbal and written.
Ability to manage multiple projects and work collaboratively.
Responsibilities
Provide technical support to field technicians during complex troubleshooting situations.
Assist with diagnosis and engineering evaluation of vehicle systems when escalated support is needed.
Collaborate directly with senior specialists on complex technical issues.
Develop and support engineering drawings, schematics, and service-related improvements.
Lead root cause analysis on recurring issues, implementing corrective actions.
Collaborate with various teams to enhance vehicle reliability and product support.
Develop technical training materials and participate in customer support visits.
Benefits
Comprehensive medical, dental, and vision benefits including FSA & HSA options.
Retirement plan with employer matching.
Generous paid time off and twelve paid holidays per year.
Employee referral incentives.
Opportunities for career development and advancement.
Full Job Description
Aftermarket Technical Engineer, Field Service Location: Riverside, CA Salary Range: $95,000-120,000/yr.
Reports to: Warranty Manager
Position Summary The Field Service Engineer role is responsible for supporting the Service Department through technical engineering expertise assistance on complex issues helping drive solution, service documentation, and product improvement initiatives while serving as a technical liaison between Engineering, Warranty, Production, and Field Service operations. The Field Service Engineer will assist with service-related drawings, schematics, and field-driven improvement solutions while also providing technical support to field technicians on an as-needed basis during complex troubleshooting situations or when additional engineering assistance is required. The role will also work collaboratively with Sr. Technical Specialist to resolve concerns as well as the Field Service Trainer to support development of technical training material and service documentation as needed.
Key Responsibilities:
Provide technical engineering support to field service technicians on an as-needed basis during complex troubleshooting or repair situations, stepping in on escalated issues when troubleshooting goes beyond the field team
Assist with diagnosis and engineering evaluation of mechanical, electrical, multiplex, and high-voltage vehicle systems when elevated technical support is required
Work directly with the Sr. Technical Specialist on complex issues
Develop, revise, and support engineering drawings, schematics, layouts, brackets, and service-related design improvements
Help lead root cause analysis and ensure implementation, supporting corrective action investigations related to recurring field concerns and warranty trends
Lead troubleshooting activities involving repeat failures, complex system-level issues, and unclear root causes, developing effective engineering solutions for real-world application.
Collaborate with Engineering, Quality, Warranty, Production, and Service teams to improve vehicle reliability, serviceability, and product support
Assist with development and review of technical service bulletins, troubleshooting guides, repair procedures, and service documentation
Work collaboratively with the Field Service Trainer to support development of technical training material, presentations, manuals, videos, and customer support documentation as needed
Participate in customer support visits, technical meetings, prototype reviews, and field campaigns when required
Support continuous improvement initiatives focused on reducing vehicle downtime and improving customer satisfaction
Review field feedback and provide recommendations for product improvements and service enhancements
Maintain accurate technical documentation, engineering revisions, and support records
Support special projects and other engineering-related service initiatives as assigned
Position Requirements:
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related field
Minimum 3-5 years of experience in engineering, technical support, field service, heavy-duty vehicle or related industry experience
Experience supporting troubleshooting, product improvements, warranty support, root cause analysis or serviceability initiatives
Strong mechanical and electrical troubleshooting skills
Ability to read and interpret electrical schematics, wiring diagrams, engineering drawings, and technical documentation.
Knowledge of heavy-duty vehicle systems including electrical, mechanical, HVAC, suspension, door, multiplex, and powertrain systems.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office products.
Effective verbal and written communication skills.
Strong organizational skills with the ability to manage multiple projects and priorities.
Ability to work independently and collaboratively across multiple departments.
Valid driver's license required
Ability to obtain and maintain any required certifications or training related to vehicle systems, high-voltage systems, or customer site access requirements
Ability to occasionally travel in support of customer visits, field activities, and technical meetings.
Preferred Qualifications:
Experience within the heavy-duty vehicle, transit bus, commercial vehicle, or OEM manufacturing environment
Experience supporting field repairs, reliability improvements, or serviceability enhancement initiatives
Ability to develop practical engineering solutions to support field repairs and serviceability improvements.
Familiarity with CAN/J1939 diagnostics and vehicle communication networks
Familiarity with heavy-duty vehicle electrical and multiplex systems
Understanding of high-voltage and battery-electric vehicle systems
Familiarity with CAD or drafting software
Work Environment:
This is an onsite position based in Riverside, CA
Travel frequency approximately up to 30% depending on field concerns
Benefits:
Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
401(k) with employer match
Paid time off and twelve (12) paid holidays
Employee referral program
Career growth and development opportunities
Career Growth at ENC We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.
