Aftermarket Sales & Service Manager

Stiles Machinery

$70K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school degree or GED completion required
  • Customer service experience desired

Responsibilities

  • Promote and sell product upgrades and enhancements
  • Ensure customer needs are met with organized scheduling
  • Process paperwork for sales orders and quotations
  • Maintain strong relationships with customers and suppliers
  • Develop customer site additions during van route operations
  • Conduct visits to customer facilities for service offerings
  • Assist in the development of future product offerings

Benefits

  • Regular interaction with industry influencers to enhance market presence
  • Opportunities for professional growth and skill development
  • Dynamic office environment suitable for multitasking
  • Supportive team structure for collaboration and information sharing
Full Job Description
Essential Functions
  • Promotion and sale of upgrades, modifications, and assigned enhancement equipment groups.
  • Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.
  • Process paperwork for quotations, sales orders, and purchase orders.
  • Maintain good relationships with customers, suppliers and Stiles personnel.
  • Improve contact with regional service personnel in assigned route area.
  • Maintain Pro-active / Positive business relationship with Tech Support Department.
  • Visit customer's facilities for all LCS services offerings, including but not limited to parts purchasing, Tech and Service Contracts, as well as modernization options.
  • Assist in locating and deciphering new product option ideas for department promotions.
  • Submit monthly activity reports, on site visits as well as processing of expense report, cold call, and email communications.
  • Van Route operations in assigned business territory, as well as development of customer site additions.
  • Increase recognition of ANCI and Core product solutions to customers in Site Visits
  • Promotion and capture of Modernization solutions and improvements
  • Promotion and capture of Tech Support Service contracts
  • Assist in Parts Solutions Capture and Competitor details on Customer usage tendencies, and new source options.
  • Assist Directors in development of future product offerings and solutions, for local or regional customer locations.
  • Assist Regional Sales Personnel in Machine Lead development and Customer activity information, at assigned route sites as well as cold call promotional sites.
  • Development and Partnership with Industry Influencers to gain market presence, as well as product promotion solutions.

Qualifications:
  • High school degree or GED completion
  • Customer service experience desired

Skills & Abilities:
  • Efficient in MS Office Suite
  • Effective communication skills both oral and written
  • Well-developed organizational skills
  • Organizational skills and ability to multitask
  • Effective customer service skills
  • Personnel Management skills
  • Vendor / Supplier Communication experience

WorkEnvironment
  • Typical office environment

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