OverviewWe are seeking a full-time
Aftermarket Sales Manager 2 at Garmin's U.S. headquarters in the Greater Kansas City area or onsite in our Salem, Oregon location. In this role, you will be responsible for directly engaging with prospective and existing dealers and customers to grow Garmin sales and ensure their success with our products and services, satisfaction, and long-term loyalty to Garmin as a passionate sales professional. The role is also responsible for being a product/services champion and serving dealers and customers from a similar operational perspective and is a motivated, positive, solution-oriented thinking sales professional who is team driven with excellent communication skills and is responsive to all customers, both external and internal.
The assigned territory for this position includes the Northwest United States, Western Canada and Alaska.
Essential Functions- Demonstrate advanced knowledge of the relevant avionics industry and Garmin aviation products and services
- Vigorously identify, solicit, cultivate and manage sales and upsell opportunities with dealers, aircraft owners, fleet operators, and governmental agencies and be accountable for regularly achieving established sales revenue and growth goals
- Build and present product presentations demonstrating advanced knowledge of Garmin products and showing a high level of comfort presenting in front of customers
- Demonstrate the ability to build strong working relationships with your key point-of-contact with aircraft owners, and either aircraft owner organizations or Garmin dealers making yourself known as the primary commercial representative for Garmin
- Demonstrate ability to provide timely notes after key customer visits with a good level of detail; submit weekly reports with the appropriate detail, on time, and develop action plan for follow-up accordingly
- Provide timely, diligent and professional follow-up to customers and internal associates, regardless of travel with minimal oversight from management or the team
- Advanced proficiency identifying and solving problems through analysis, best practices, plan development, and execution
- Lead in modifying marketing strategies, sales displays, brochures, rebates, promotions, and unique product requirements for global consideration and/or within the appointed region
- Work effectively with colleagues in multiple disciplines across the organization to execute on sales initiatives, sales growth, and solve customer issues
- Quickly identify, gain internal consensus/alignment and create plans to respond to challenging situations that limit sales potential for our products and services
- Efficient travel to, and positively represent Garmin at tradeshows, customer events, and other industry events
- Collect industry and competitive information for internal consideration and action
- Drive dealer, aircraft owner, and product insights into the business by connecting appropriate teams with feedback as well as guiding feature and priority roadmaps
- Own and manage all accounts within the assigned territory or area of responsibility, focusing on sales opportunities, account growth, customer service, and Garmin's needs, including adding and removing accounts as necessary
- Ensure dealers are compliant with Garmin's policies and create corrective action plans as necessary
- Travel effectively to visit assigned accounts
- Summarize dealer-specific account issues, feature requests and potential sales blockers and track progress towards action plans and regularly report status and results to leadership
- Demonstrate ability to effectively develop persuasive, well-organized, and informative proposals and program analysis for unsolicited and customer proposal requests; execution will be completed with minimal oversight and support from management or the team
- Advanced understanding of Garmin and competitive product benefits, features, operational capabilities and limitations; ability to identify impact to Garmin business and develop plans to action insights as appropriate
Basic Qualifications- Bachelor's Degree AND a minimum of 5 years of relevant work experience OR an equivalent combination of education and relevant experience
- Private Pilot, aviation technical background, or proficiently demonstrate the ability to sell the added benefits of Garmin aviation products to customers
- Career path candidates will have mastered all criteria from 'Aftermarket Sales Manager 1' as reflected on performance review after at least one (1) full year of employment
- Demonstrates all competencies of 'Aftermarket Sales Manager 2'
- Must possess excellent customer service skills and a proven track record for providing exemplary customer service
- Must be a fair negotiator focused on mutual success
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be organized, self-motivated, accurate and possess the ability to work quickly
- Demonstrated proficiency using Word, PowerPoint, Excel and Outlook
- Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
- Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
- Must be team-oriented, possess a positive attitude and work well with others
- Must possess the ability to maintain flexibility to travel (50% of time or greater)
Desired Qualifications- Outside sales / B2B experience
- Demonstrated expert Garmin product knowledge, including operational knowledge and troubleshooting aptitude
- Familiarity with avionics systems and installations
- Advanced pilot certificates and ratings such as, Commercial, Instrument, Certified Flight Instructor (CFI or CFI-I), Airline Transport Pilot (ATP), Multi-engine rating, owner-flown jet type rating, e.g. CE525
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
