AfterMarket Project Manager

The Aftermarket Project Manager will serve as part of the Service team for Werres, part of Toyota Industries North America. The Aftermarket Project Manager is responsible for overseeing the planning, execution and problem solving of aftermarket solutions for our service customers. This Associate will implement and manage aftermarket projects, ensuring efficient implementation of equipment and services, while troubleshooting any issues that arise. They will see each project to completion by taking ownership and answering any questions that arise from the customer.

JOB REQUIREMENTS:

• Lead and manage aftermarket projects from initiation to completion, ensuring they meet customer expectations, budget, and timelines.
• Develop project plans, schedules, budgets, and resource allocation for the implementation of aftermarket products and services. i.e. iWarehouse, new product launch and multi-site truck installations, among others
• Coordinate with cross-functional teams including service, logistics, and parts to ensure smooth project execution.
• Identify and mitigate potential project issues and proactively resolve issues as they arise.
• Ensure customers receive exceptional service during the implementation phase, helping with post-sale support and troubleshooting.
• Collaborate with the sales and service teams to identify aftermarket opportunities and ensure customer satisfaction.
• Ensure that all installations are compliant with safety standards, industry regulations, and quality control requirements.
• Provide training and guidance to customers' teams on new equipment and system functionalities.
• Provide ongoing technical support and troubleshooting for equipment or systems implemented in the aftermarket phase.
• Maintain detailed records of project progress, changes, and any issues encountered during the implementation phase.
• Provide regular status reports to senior management, highlighting key metrics, progress, and any risks or challenges.
• Ensure all necessary documentation, including service manuals, user guides, and project reports, are completed and shared with customers.

REQUIRED EDUCATION / EXPERIENCE:

• 5+ years of practical work experience related to project management within the material handling or manufacturing sector.
• Associate degree or bachelor's degree preferred in Business, supply chain, or another related field
• Experience with aftermarket services, including equipment installation, maintenance, and customer support.
• Strong understanding of material handling systems, automation, and related technologies.

KNOWLEDGE / SKILLS / ABILITIES/BEHAVIORS:

• Excellent interpersonal and collaboration skills working with all levels of employees, customers, and management
• Excellent written and verbal communication skills
• Proficient computer skills in Microsoft Office, MS Outlook, and MS Teams
• Ability to facilitate training for all levels of employees, supervision, and management
• Self-starter with ability to follow-up and follow through and meet deadlines
• Able to work independently, as well as collaboratively within a team environment
• Presents a solution driven mindset
• Experience within large warehouse, logistics, manufacturing operations
• Understanding of OSHA regulatory standards, consensus standards, lean principles, safety risk assessments, risk management and environmental programs

WORKING CONDITIONS:

• Frequent interface with internal and external customers in person, over the phone and email
• Regular exposure to warehouse and shop environment with exposure to hot and cold temperatures and chemicals
• Travel required to customer sites as well as between the 2 offices in VA and MD.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the Associate is regularly required to stand, talk, walk and hear. The Associate frequently is required to sit for extended periods of time and use hands to write, input data and handle materials. The Associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to focus. This position will be performed in an office, classroom environment, or in the field. The position requires frequent travel (up to 50%) by automobile and occasional travel by airplane. During site visits and training sessions, this position may require work in a shop or warehouse environment with exposure to hazards of equipment movement and chemicals.