DESCRIPTIONSummary:The Aftermarket Manager drives the aftermarket business by coordinating spare parts offerings, pricing activities, product lifecycle support, inventory analysis, and customer support initiatives. Works cross-functionally with Engineering, Supply Chain, Service, Sales, Product Management, and Operations to support customer needs and maximize aftermarket revenue.
Principal Accountabilities:- Maintain spare parts catalogs, aftermarket product offerings, and related commercial data.
- Support creation and maintenance of aftermarket pricing, quotations, and margin analysis.
- Analyze sales, demand patterns, service part usage, and requirements to identify trends and growth opportunities.
- Supports obsolescence management, substitute component identification, lifecycle planning, and discontinued product support strategies.
- Monitor stocking levels, service part availability, and inventory risks; recommend stocking actions based on demand, lifecycle status, lead time, and criticality.
- Coordinate with Engineering to identify substitute parts, upgrade paths, compatible replacements, and technical alternatives for obsolete or discontinued components.
- Coordinates the aftermarket business rhythm and provides reporting, dashboards, KPIs, quotations, and business analysis required to support decision making.
- Assist Sales, Service, and Customer Support teams with spare parts availability, pricing, repair options, and service offering information.
- Maintain accurate ERP/SAP master data related to aftermarket parts, pricing, lifecycle status, and customer support offerings.
- Participate in cross-functional product lifecycle reviews and provide aftermarket inputs into customer support and serviceability decisions.
Minimum Requirements:- Bachelor's Degree in Business, Engineering, Supply Chain, Operations, or related field. MBA is desired.
- 3-7 years' experience in aftermarket operations, spare parts management, product support, supply chain, customer service, manufacturing, or related role.
- Advanced Excel capability is required;
- Power BI, Power Query, or other analytics tool competency is required.
Knowledge, Skills and Attitudes:- Strong analytical skills with ability to interpret sales, inventory, lifecycle, and customer demand data.
- Advanced Excel capability, including pivot tables, XLOOKUP/VLOOKUP, formulas, charts, and dashboard support; Power Query or Power BI experience preferred.
- Working knowledge of ERP/SAP systems and ability to maintain accurate product, pricing, and inventory data.
- Problem solver and solution builder with ability to identify root causes and recommend practical corrective actions.
- Effective written and verbal communication skills with ability to work with Sales, Service, Engineering, Supply Chain, and Operations teams.
- Sense of urgency and ability to close issues in a timely manner.
- Team player with ability to support and promote team accomplishments through collaboration and follow-through.
Physical Demands:- Ability to use a computer on a frequent basis.
- Remaining stationery for extended periods but also needs to be mobile enough to navigate through work areas.
- Ability to communicate clearly in presentations, with fellow workers, and customers.
- Ability to travel as required
Target Annual Base Salary: $80,000 - $90,000 + Robust Benefits
~ What "U" Can Do For You ~Rewards Package:- Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
Career Development:- Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.
Work/Life Balance:- Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
Health & Wellbeing:- Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan ("EAP") and Other Supplemental Coverage Options.
Company Culture:- Professional and Respectful Work Environment Driven by Our "6-C's" Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.
REQUIREMENTS 
