Base salary of $85,000 to $100,000, dependent upon experienceBENEFITS: Medical Insurance, Health Savings Plan (HSA), Dental and Vision Insurance, Flexible Spending Plans (Dependent and Medical), Accident Insurance, Critical Illness, Short-Term Disability, Long-Term Disability, 401(k) with employer match, Term Life Benefits, Employee Assistance Program (EAP), Employee-of-the-Month, Employee-of-the-Year, Employee Luncheons, Company Picnics, Community Volunteering Opportunities, RITALKA University
The
After Market Business Manager leads IDX strategy and growth in the aftermarket business segment, ensuring superior service and profitable performance in parts, service, and support solutions. This role is accountable for developing and executing business plans to expand market share, optimize inventory management, enhance customer satisfaction, and strengthen long-term client relationships. This role works closely with the IDX General Manager and executive leadership to align aftermarket initiatives with overall company objectives.
RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS:- Develop and implement short- and long-term aftermarket strategies that drive revenue growth, profitability, and customer loyalty
- Mentor and coach aftermarket sales, service, and support teams to achieve performance targets and deliver exceptional customer experiences
- Build and maintain strong relationships with key customers, identifying opportunities for service and process improvements
- Oversee inventory management to ensure parts availability, minimize excess, and optimize strategies
- Partner with engineering, production, sales, and accounting teams to ensure seamless operations, accurate order processing, and efficient issue resolution
- Job-related travel - TRAVEL IS REQUIRED 50% OF TIME.
JOB REQUIREMENTS AND STANDARDS: - Strong business acumen with the ability to balance strategic thinking and operational execution
- Proven ability to analyze data, identify trends, and make informed business decisions
- Excellent communication, negotiation, and problem-solving skills
- Proficient in CRM systems, ERP software, and Microsoft Office Suite
- Experience in supply chain, inventory management, and customer service best practices
- Bachelor's degree in business, engineering, or a related field preferred
- 5+ years of progressive experience in aftermarket sales, parts management, or a similar field, with some leadership responsibilities
- Experience in equipment manufacturing or sales strongly preferred
OR Any combination of education and experience that would provide the required skill and knowledge for successful performance would be acceptable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
