Job Summary The Advisory Services Enterprise Unit Leadership guides the Advisory Services team and BC to operationalize our mission and to realize our vision for the company, for our clients, and for the water industry.
This role will inspire change and establish, lead, and integrate Advisory Services across Brown and Caldwell's business to build it as a core enterprise capability. The role guides the Advisory Services group which oversees work across the full client lifecycle, supporting strategy and decision-making, communications and stakeholder alignment, planning and financing, and operational performance and modernization through technology. This leadership position provides strategic and operational direction for Advisory Services organizational structure, talent, and delivery models, while instituting organizational changes across the company through program design and internal partnership collaboration:
The position oversees the newly formed and evolving enterprise team comprised of major services including:
- Strategy and Performance practice, inclusive of Management Consulting, Asset Management, O&M Consulting, and Enterprise Technology Consulting.
- Digital Solutions practice, inclusive of Data/AI Services, Data Engineering, GIS, Cybersecurity, Automation, and Applied Technology
- Funding and Financing Advisory Services
The advisory services teams focus is helping clients translate strategy into tangible outcomes by aligning priorities, strengthening operational readiness, supporting execution, and enabling sound decision-making, leveraging current and future technologies, aligning key stakeholders, and more to be successful in today's increasingly complex environment.
Reporting to the Executive Vice President of Strategy & Growth, the role works closely with Strategy & Growth Enterprise Leadership, Client Service Managers (CSMs), Practice Leaders, Utility Performance, Digital Solutions, Strategic Funding & Finance, and delivery teams to ensure Advisory Services consistently integrates into business plans, hiring practices, project and program delivery, internal operations, and overall support for winning and delivering client work.
As a builder of a new service, this role requires strong change leadership and implementation to advance strategic direction, organizational design, and operational execution, to achieve a disciplined, scalable, and adaptable Advisory Services enterprise capable of responding to evolving client and market needs.
Responsibilities Enterprise Accountability - Serve as an enterprise leader accountable for the long-term effectiveness, credibility, and integration of Advisory Services within BC.
- Partner with leaders across Strategy and Performance, Strategic Funding and Finance, and Digital Solutions and other advisory roles to align responsibilities, interconnections, and delivery expectations.
- Advance organizational performance to meet established organizational milestones and long-term objectives.
- Advance operating models, governance structures, and performance measures appropriate for a growing enterprise service, specific to Advisory services, aligned with BC.
- Advance Advisory Services growth for BC and achieve performance metrics for Advisory Services business and for individuals within the group.
Strategy and Growth - Establish and maintain a clear strategic direction for Advisory Services.
- Grow Advisory Services in a way that is sustainable, well-governed, and aligned with Brown and Caldwell's strategy, values and operating model.
- Reinforce Advisory Services as an enabling function, necessitating organizational change and adoption to strengthen overall delivery and client service.
- Monitor external trends and opportunities affecting client decision-making, organizational capacity, funding and finance, technology, and governance to inform service evolution and drive business outcomes.
- Make and communicate difficult decisions when priorities, capacity, or approaches are misaligned, ensuring clarity, accountability, and forward progress.
- Reinforce enterprise-first decision-making by aligning Advisory Services priorities with broader organizational objectives, delivery needs, and long-term strategy.
- Engage with Marketing & Communications to advance the Advisory Services brand in the marketplace.
- Maintain a visible presence with clients and at key conference events.
Service Development and Integration (Change Leadership) - Translate the Advisory Services vision and mission into company-wide service areas, operating norms, and execution expectations.
- Foster organizational change to advance practical and cultural adoption of Advisory Services across BC, securing it as part of the core business.
- Lead the evolution of Advisory Services as an integrated capability that collaborates to enhance delivery and works in partnership across BC's technical, delivery, and client service teams.
- Leverage enterprise systems, support services, and shared resources to enable effective delivery and integrated advisory work across BC.
Client and Internal Collaboration for Deliverables- - Work collaboratively with Growth & Strategy Enterprise Leadership, Client Relations and Development, Client Service Managers, Practice Leaders, and delivery teams to support effective client and project problem definition, prioritization, and execution.
- Ensure consistency, quality, and clarity in how Advisory Services is applied across different clients, practices, and regions.
- Provide leadership presence in complex client situations where alignment, sequencing, or decision support is required.
- Support internal education and accountable practices that define when and how Advisory Services requires engagement to optimize client service and deliverables.
- Actively advance enterprise collaboration by working across business units, practices, and support teams to ensure Advisory Services strengthens-not fragments-delivery and outcomes.
- Address organizational friction or ambiguity related to advisory work by clarifying roles, expectations, and interfaces across teams.
Financial, Risk, and Operational Oversight fiscal/business responsibility - Provide oversight of resource planning, staffing models, and investment decisions related to Advisory Services.
- Maintain accountability for Advisory Services performance across financial stewardship, staff development, delivery quality, and enterprise alignment.
- Provide enterprise support and technical expertise for risk management related to Advisory Services work, including governance, contracting considerations, and delivery models, in coordination with legal, risk, and operational leaders.
- Exercise sound judgment in balancing innovation, execution needs, and risk exposure as Advisory Services evolves and scales across the organization.
- Track and assess performance of Advisory Services activities using outcome-oriented measures rather than activity volume alone.
- Adjust organizational structures, priorities, and operating approaches as the service matures and client needs evolve.
Talent and Culture Leadership - Build, lead, and develop a multidisciplinary Advisory Services leadership team, including leaders in Strategy and Performance Strategic Funding and Finance, Digital Solutions Practice Leadership.
- Define Advisory Services capability and capacity for BC to hire, grow, meet the needs of the marketplace, and deliver on commitments.
- Establish clear roles, expectations, and development pathways for advisory professionals focused on strategy, execution, and transformation, consistent with BC's Career Framework.
- Foster a culture that emphasizes clarity, collaboration, learning, accountability, and ethical judgment.
- Model professionalism, integrity, and sound decision-making, particularly in situations involving ambiguity, competing priorities, and organizational change.
- Be a change-leader demonstrating respect, transparency, and consistency as Advisory Services grows and adapts over time.
- Lead, develop, and coach a high-performing team by setting clear expectations, providing feedback, and fostering a culture of engagement, growth, and accountability.
- Oversee workload planning, performance management, and team operations to align resources with business objectives while ensuring compliance with company policies and regulations.
- Flexibility to adapt and execute various additional assignments based on evolving needs.
Skills and Competencies - Demonstrated ability to build and lead new organizational capabilities within a complex, matrixed enterprise.
- Expertise in organizational and cultural change leadership, aligning and integrating priorities.
- Inspirational, motivational, guiding toward mission and vision.
- Advanced strategic and systems thinking proficiency.
- Able to adapt and succeed amid ambiguity.
- Highly advance in relationship-building abilities.
- Strong technical awareness of skills and services Advisory Services provides and the value it creates.
- Ability to define market and client needs and advance organization toward defined growth outcomes.
- Sound business and operational judgment, including experience with organizational design, governance, and resource management.
- Self-aware, valuing listening, learning, and partnering with colleagues and team members.
- Collaborative in leading senior professionals across multiple disciplines and aligning work without relying on direct authority.
- Effective, clear communication and collaboration skills suited to complex problem-solving and decision support.
- High adaptability and comfort leading in environments with evolving scope, structure, and expectations.
- Demonstrated experience and track record of managing and measuring work, establishing meaningful metrics, and achieving milestones.
- Highly skilled in both direct command and influence leadership styles and knowing when to leverage each style as needed to achieve optimal outcomes.
Experience - Typically requires a minimum of 20 years of progressively responsible leadership experience in advisory, strategy, consulting, delivery, or related professional services roles.
- Experience Leading at a senior level in a municipal or private sector organization and working in a consulting environment, preferred.
- Prior experience building, scaling, or integrating services or functions within an enterprise organization is strongly preferred.
- Preference for candidates with a mix of experience in consulting, public utility management, and advisory services.
Education - Bachelor's degree required; advanced degree or equivalent experience preferred.
Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.
Salary Range: $250,000 - $315,000
Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.
