Advisor, Digital Platforms & Operations

POSTING CLOSE DATE: November 3, 2026

Behind every BCI post, page, and newsletter is a platform that works seamlessly. We’re looking for an Advisor, Digital Platforms & Operations to join our Creative Production Hub, within the Office of the COO, a shared service powering global communications for one of Canada’s largest institutional investors, with approximately $300B in gross assets under management.

In this role you will manage the day-to-day operations of BCI.ca, The Exchange (client portal), Bull & Bear (intranet), LinkedIn, and Mailchimp, from CMS administration and publishing to analytics, accessibility, and security compliance.

If you have 3+ years of experience managing websites, social, email, or content management systems, enjoy optimizing the user experience based on analysis and trends, and like working with AI-powered tools, we'd love to hear from you. Apply today.

This role is based in our office in Victoria, BC.

THE OPPORTUNITY

Reporting to the Manager, Corporate Reporting & Digital Platforms, the Specialist, Digital Platforms & Operations manages the day-to-day technical operations and health of BCI's digital platforms (BCI.ca, The Exchange, Bull & Bear, LinkedIn, Mailchimp). They are responsible for platform administration, digital analytics infrastructure, user experience implementation, and ensuring platform security and governance compliance. They work in close partnership with the Specialist, Digital Content & Campaigns and will provide cross-coverage as needed.

 

WHO YOU WILL WORK WITH

The Creative Production Hub is BCI's centralized shared service for content production, channel management, brand governance, measurement, and investment education. The Hub acts as the central engine supporting Global Investment Communications and Employee Communications—orchestrating editorial planning, managing digital platforms, and ensuring consistent brand execution across all touchpoints.

The team operates with a 'create once, adapt many' philosophy, maximizing efficiency by adapting core content for multiple audiences and channels.

The Hub serves as the connective tissue between communications pillars—ensuring integrated campaign execution, efficient resource sharing, and clear scope boundaries. Accountability for enterprise-wide measurement enables the function to demonstrate communications value against business objectives and drive continuous optimization.

 

WHAT YOU BRING

• Post-secondary education in communications, digital media, marketing, or related field
• 3+ years of experience managing websites, social media, email marketing or content management systems
• Experience with web analytics tools (e.g., Google Analytics, Siteimprove, Google Tag Manager)
• Strong technical skills with content management systems and digital platforms; knowledge of web accessibility standards (e.g., WCAG)
• Experience with UX/UI testing (e.g., usability testing, A/B testing, cross-browser/device testing); UX/UI design experience an asset
• Strong analytical skills with the ability to interpret data and prepare actionable reports
• Effective verbal and written communication skills
• Excellent interpersonal skills with the ability to work collaboratively with internal and external stakeholders
• Proficiency in AI-powered analytics tools; experience leveraging AI for performance reporting

 

WHAT YOU WILL DO

Digital Platform Management & Operations

• Manages the day-to-day operation of Content Management Systems (CMS) for BCI.ca, The Exchange (Client Portal), Bull & Bear (Intranet), LinkedIn, and Mailchimp, including posting content, managing user permissions, establishing content workflows, and system health
• Publishes content within CMS platforms on behalf of content contributors and communications business partners, including complex or sensitive content, ensuring adherence to established workflows and technical standards
• Establishes and maintains standards for digital asset organization (images, videos, documents) to ensure assets are optimized, consistent, and easily accessible across platforms
• Coordinates with IT and external development vendors for routine maintenance, system updates, patch management, and feature implementation and testing to ensure platforms are secure and up to date
• Supports the Manager in developing and maintaining governance documentation for BCI's digital platforms (e.g., content standards, workflow procedures, platform policies), ensuring documentation stays current as platforms and processes evolve
• Ensures platforms adhere to established governance and security protocols and assist with actioning compliance requirements (e.g., WCAG accessibility standards)
• Supports the Manager to develop external vendor scopes of work and invoice management

Digital Analytics & Technical Reporting

• Configures and maintains analytics tracking on all platforms (e.g., Google Analytics 4, Siteimprove, Google Tag Manager, LinkedIn Insights, PowerBI) and partners with the Senior Advisor, Corporate Reporting and Measurement to generate Global Communications measurement reports and dashboards
• Analyzes platform data and prepares actionable recommendations for quality assurance and accessibility to drive continuous improvement
• Stays current on, and applies, relevant AI capabilities/best practices for platform operations

User Experience (UX) Support & Enablement

• Assists in translating UX/UI designs into functional platform elements, collaborating with internal and external partners on the implementation and testing of new web pages, SharePoint sites, and related platform tools to ensure ease of use and adherence to design standards
• Partners with the Manager to develop training materials and provide support and training to internal platform users/content contributors to maximize platform utilization and enable "self-serve" drafting of content in the digital platforms and channels where appropriate

 

WHERE YOU WILL WORK

This role is based in our headquarters in downtown Victoria, BC.

 

SALARY RANGE

The annualized salary range for this Victoria-based role is CAD $93,000 - $110,000.

BCI offers a competitive total rewards package, including a performance-based incentive plan, comprehensive health & dental benefits, a defined benefit pension plan, and paid time off. We pay our people competitively in the markets in which we operate and with consideration for internal equity and job structure. The base salary will consider factors such as the individual's skill set, experience, and internal equity. We aim for actual pay to be around the market median for expected performance and the upper quartile for excellent performance. Actual salaries may vary based on experience and expertise.

Next Steps:

To apply online, please submit your resume promptly. Applications will be actively reviewed, and those selected for an interview will be contacted. We welcome all qualified candidates who are legally authorized to work in the country where this job is located. If you do not have authorization, or if your work permit has restrictions or is due to expire within 12 months, please inform our recruitment team if shortlisted.

At BCI, we value diversity and foster an inclusive culture where all employees can thrive. We are performance and client-focused, valuing integrity, and we want to know you if you share these values. We recognize that some skills can be learned on the job and encourage everyone to apply. If you require accommodations for the recruitment process, such as alternate formats of materials or accessible meeting rooms, please contact us at hr@bci.ca.

To learn more about working with BCI, including our comprehensive benefits packages, our commitment to equity, diversity and inclusion and the recruitment process visit our BCI Careers Page.

BCI does not accept unsolicited resumes or candidate submissions from third-party recruitment agencies, executive search firms, or staffing suppliers unless they have an existing contractual agreement with our organization. Our approved vendor relationships are established for particular recruitment requirements and do not extend to general job postings on our website or other platforms. Any candidate information or resumes submitted by suppliers not approved by BCI will be deemed unsolicited and will not be reviewed or considered. BCI will not be liable for any fees, commissions, or charges related to unsolicited candidate submissions or recruitment services.