Job Summary
The Advanced IT-OT Operations & Infrastructure Professional will serve as the first point of contact for IT equipment and system-related issues at the Boulder site. This role is responsible for managing and maintaining IT/OT infrastructure across laboratories and GxP manufacturing facilities, providing technical support, coordinating with suppliers and global teams, and ensuring compliance with organizational and regulatory requirements. The individual will support computerized equipment, analytical laboratory systems, manufacturing environments, and industrial automation infrastructure while maintaining system performance, security, and data integrity.
Key Responsibilities
• Manage and maintain IT/OT infrastructure for laboratories and GxP manufacturing equipment.
• Oversee the installation, configuration, and maintenance of IT systems, software, and hardware for multi-user server computers and personal computing devices.
• Ensure infrastructure operational integrity and performance through backup, monitoring, and maintenance activities.
• Automate routine tasks using scripting to improve efficiency and reduce manual intervention.
• Troubleshoot and resolve complex IT/OT issues with minimal guidance to ensure continuity of service.
• Serve as the first point of contact for IT-related issues at the Boulder site, coordinating with global teams and suppliers in the United States.
• Support computerized equipment and systems in analytical laboratories and manufacturing environments.
• Support industrial automation infrastructure, including troubleshooting field devices and networked systems.
• Provide technical support for laboratory and GMP manufacturing systems, applying subject matter expertise to resolve issues.
• Evaluate and implement established alternatives to address complex system software configurations and enhancements.
• Document and communicate technical solutions and best practices to improve team knowledge and operational efficiency.
• Implement and maintain security protocols to protect IT infrastructure and data integrity.
• Conduct regular assessments to ensure compliance with organizational and regulatory standards.
• Develop and maintain documentation for IT processes, procedures, system configurations, and compliance requirements.
• Collaborate with security teams to address vulnerabilities and strengthen system security.
• Work with system managers and global teams to support audits and compliance activities.
• Learn applicable compliance requirements after onboarding and implement them across supported systems and infrastructure.
Required Qualifications
• Bachelor's degree from an accredited university or equivalent education, with 3+ years of relevant experience.
• Bachelor's degree and 4+ years of experience, as specified in the general qualifications.
• Knowledge or experience working with GMP systems or equipment, particularly 21 CFR Part 11 compliance requirements.
• Experience with GMP and/or GxP manufacturing technology.
• Experience managing IT/OT infrastructure for laboratories and production facilities.
• Basic understanding of IT networking and security principles.
• Strong knowledge of IT/OT operations and infrastructure.
• Experience installing, configuring, maintaining, and operating IT/OT systems, software, hardware, and infrastructure.
• Ability to provide technical support and resolve complex operational issues with minimal guidance.
• Ability to evaluate solutions and select appropriate alternatives within the area of expertise.
• Ability to manage infrastructure operations and deliver results that support site or organizational objectives.
• Strong collaboration and communication skills when working with onsite colleagues, global teams, and suppliers.
• Ability to learn, implement, and maintain applicable compliance requirements and documentation.
Preferred Qualifications
• Knowledge or experience working with programmable logic controllers (PLCs) and industrial automation.
• Experience supporting industrial automation systems, field devices, and networked equipment in laboratory or manufacturing environments.
