5-7 years of high-volume admissions experience in healthcare or senior living
Demonstrated success in meeting or exceeding census targets
Strong understanding of admissions documentation and patient safety regulations
Exceptional interpersonal and communication skills
Professional demeanor with a commitment to confidentiality
Ability to work collaboratively and handle cross-coverage duties
Responsibilities
Manage incoming referrals and inquiries from healthcare providers and families
Evaluate resident applications and medical records for admission criteria
Complete admission and financial responsibility documentation accurately
Verify health insurance coverage and pre-authorizations before placement
Support residents and families during the transition process
Develop and maintain relationships with hospitals and community partners
Collaborate with internal teams to ensure readiness for new admissions
Benefits
Supportive culture focused on exceptional resident care
Well-maintained facility designed for comfort and efficiency
Comprehensive benefits package
Flexible scheduling and generous Paid Time Off (PTO)
Full Job Description
Admissions Director
The Admissions Director is a vital leadership role responsible for overseeing and directing the admissions process to achieve census growth, manage referral channels, and maintain strong relationships with healthcare providers and community partners. In this fast-paced environment-averaging 2-3 admissions per day-the ideal candidate is a skilled relationship builder who thrives on teamwork, excels at communication, and ensures every resident's journey begins with excellence.
Reports To: Facility Administrator and Regional Director of Business Development.
Inquiry & Referral Management: Promptly receive, review, and respond to incoming referrals, leads, calls, and inquiries from hospital case managers, social workers, physicians, and family members.
Clinical & Financial Screening: Evaluate prospective resident applications, medical records, and health conditions against facility admission criteria to determine acceptance, rejection, or referral to alternative programs.
Admission Onboarding & Documentation: Complete all required admission and financial responsibility forms, contracts, and application packets accurately and in a timely manner.
Pre-Admission Verification: Confirm health insurance coverage, benefits, managed care reimbursement guidelines, and pre-authorizations (Medicare, Medicaid, commercial insurance) prior to placement.
Resident & Family Support: Serve as the primary point of contact during the transition process; communicate transparently with families, conduct tours, and resolve any initial dissatisfactions or concerns promptly.
Cross-Facility Assessments: Assist with pre-admission assessments for assisted living and independent living residents when requested.
Census Growth & Relationship Building
Target Management: Consistently meet and exceed established census and occupancy goals.
Referral Network Development: Build, maintain, and expand strategic hospital and community relationships (case managers, social workers, physicians, discharge planners, and referral advisors).
Community Outreach & Events: Schedule speaking engagements, attend networking events, conduct educational seminars, and organize open houses to promote facility awareness.
Marketing Collaboration: Partner with the marketing and business development teams to execute promotional strategies across literature, digital/media platforms, and community campaigns.
Interdepartmental Coordination & Compliance
Room Readiness & Care Transitions: Collaborate with facility department heads (nursing, social services, dietary, housekeeping) to ensure rooms are prepared and clinical teams are equipped to receive new admissions.
Internal Communication: Timely share referral details, clinical notes, and financial data with relevant internal teams (Marketing, External Case Managers, interdisciplinary staff).
Data Tracking & Reporting: Compile, update, and submit weekly Admissions and Referral Management reports to track metrics, analyze trends, and report progress to leadership.
Policy & Regulatory Compliance: Adhere to and recommend updates for admission guidelines, criteria, and standard operating procedures. Ensure strict compliance with patient safety, confidentiality (HIPAA), and company standards.
Team Collaboration & Coverage: Work actively as a supportive member of the broader admissions/marketing team, providing peer coverage as needed. Maintain equipment, adhere to safety guidelines, and continually upgrade professional knowledge.
