Administrator, Enterprise Systems

We are looking for a talented Enterprise Systems Administrator to join our growing global team at Sectigo. The Enterprise Systems Administrator will play a crucial role in enhancing our ERP systems, driving efficiency and effectiveness across the organization. The SA will maintain users in various platforms such as Oracle NetSuite, Maxio, Workday and other platforms. The SA will need to have knowledge about audit compliancy rules affecting system administrators and documentation of tasks. The SA will monitor help desk tickets and provide service to end users on various ERP platforms, find solutions and expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various issues. A strong understanding of NetSuite ERP, Maxio Billing, Workday HCM is required. Primary Responsibilities: - Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals. - Document detailed system specifications, including both functional and non-functional requirements. - Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions. - Work closely with development teams to ensure accurate implementation of requirements. - Identify and mitigate roadblocks and risks during project planning, proposing effective solutions. - Develop and maintain UAT test cases and coordinate testing efforts. - Communicate effectively with business leaders to align project goals and expectations. - Monitor project progress, track deliverables, and adjust timetables as needed. - Provide ongoing support for system enhancements and updates. - Create and deliver training materials and sessions for end-users to ensure effective use of systems. - Other duties assigned and related to the nature of this role and company initiatives. - Be able to Review all ERP related issues and provide solutions. Development experience is a plus. More information about this role: - This is a full-time position, working in a hybrid model, and reporting to our Ottawa (Kanata) office at 1125 Innovation Drive, Kanata, ON - The targeted compensation package for this role is between CAD $110,000 and CAD $140,000 subject to internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends. Qualifications Education: - BA/BS from an accredited college or university preferred. - ERP Admin (ADM201 and ADM211) certified is a very strong plus. - Certification in Business Analysis (CCBA or CBAP) is a plus. Experience: - Minimum 5-7 years of experience as System Administrator with NetSuite, Workday HCM and Maxio. - Minimum 5-7 years Business Analyst experience with various IT projects in a scrum Agile environment. Talents and Desired Qualifications: - Proven experience as a Systems Administrator, with experience in ERP domains. - Strong analytical skills with the ability to translate business needs into clear technical requirements. - Proficiency in NetSuite, Maxio, Workday HCM and other CRM/ERP software. - Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical stakeholders. - Ability to manage requests from Help desk ticketing system and quickly turnaround working results. - Detail-oriented and organized, capable of managing multiple Admin tasks and requests simultaneously. - Familiarity with project management methodologies (such as Agile and Scrum) and tools (such as JIRA). - A proactive problem-solving mindset, with a focus on identifying and implementing effective solutions. - Ability to work in a global, fast-paced environment. Videos To Watch https://www.youtube.com/watch?v=R2zvMKayp8I