Administrative Officer 4

Salary: $78,925.00 - $119,844.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number:
Department: Emergency Management Agency
Division: EM 9-1-1 Off
Opening Date: 10/26/2026
Closing Date: 11/9/2026 11:59 PM Eastern
Job Code: 08660
Position Number: 50335064
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00311200
Bureau / Division: EM 9-1-1 Office
Worksite Address: 1310 Elmerton Avenue
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Luke Dugan
Contact Email: RA-EMHRRESOURCEACCOU@PA.GOV

DESCRIPTION OF WORK
This position oversees key administrative functions that support 911 program planning, training, compliance and funding across the Commonwealth. The role involves coordination with stakeholders, monitoring standards, and ensuring consistent service levels statewide. As a Administrative Officer 4, you will perform the following duties:

• Program Standards: Collaborate with stakeholders to maintain training, certification, and quality assurance standards for emergency communication staff
• Compliance Oversight: Develop inspection processes, review certification reports and confirm Public Safety Answering Point compliance
• Technical Assistance: Provide statewide support, audits and guidance on 911 quality assurance, training, and operations
• Plan Review: Evaluate county 911 system plans and ensure alignment with agency requirements and reporting standards
• Grant Coordination: Support funding programs by reviewing grants, monitoring progress, and ensuring alignment with statewide objectives
• Emergency Support: Perform assigned duties during emergency situations, including extended, or modified schedules

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• FREE on-site parking
• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.
• Frequent travel within the state is required to provide assistance to county partners on program requirements.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $78,925 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• This particular position also requires one year or more of full-time professional experience in one or more of the following areas:
  • developing and implementing strategic plans for 911 Centers,
  • developing and implementing training and quality assurance / quality improvement plans for 911 Centers
  • completing and submitting fiscal compliance reports for 911 Centers.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

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We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

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*Eligibility rules apply.
01

Additional Requirement - Do you possess one year or more of full-time professional experience in one or more of the following areas: developing and implementing strategic plans for 911 Centers, developing and implementing training and quality assurance / quality improvement plans for 911 Centers , or completing and submitting fiscal compliance reports for 911 Centers?

• Yes
• No

02

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The specific duties you performed related to your experience with developing and implementing strategic plans for 911 Centers, developing and implementing training and quality assurance / quality improvement plans for 911 Centers , or completing and submitting fiscal compliance reports for 911 Centers
3. Your level of responsibility

03

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 3 for one or more years full-time?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, budgeting, or procurement?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

How many years of full-time experience in progressively responsible and varied office management or staff work in public or private organization do you possess?

• 6 years or more
• 5 but less than 6 years
• 4 but less than 5 years
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09

What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES memb