Master's degree in Business Administration or related field from an accredited institution.
5+ years of experience in child and family welfare agencies with operational oversight.
5+ years of management and administrative experience, including budget development.
Strong administrative and consultative skills for social services agencies.
Excellent verbal and written communication abilities.
Knowledge of state, community, and agency resources.
Valid driver's license with at least 3 years of driving experience.
Responsibilities
Lead and manage a team, including hiring, training, and performance evaluations.
Collaborate with Branch Directors and Regional Vice Presidents across multiple regions.
Ensure quality service delivery in compliance with licensing and funding requirements.
Oversee documentation processes for timely report preparation and submission.
Monitor contract compliance and service quality standards.
Develop and communicate program policies and procedures as needed.
Maintain awareness of child welfare legislation and trends.
Benefits
Team environment focused on faith and professional support.
Access to training and career growth opportunities.
Comprehensive health insurance (medical, dental, vision).
403(b) retirement plan with employer match eligibility.
Generous time off including 11 paid holidays and PTO.
Education reimbursement for qualifying employees.
Comprehensive employee assistance and wellness program.
Full Job Description
How Your Role Makes a Difference
Effectively lead, direct, and manage a team of direct reports, to include the selection, hiring, performance evaluation, and training of each individual;
Strong collaboration and oversight in partnership with Branch Director(s) and Regional Vice President across multiple regions, supporting complex and diverse service delivery models;
Ensure effective service operations through supervision, selection, training, development, and motivation of competent staff;
Ensure the delivery of quality services that are consistent with state licensing requirements, funder requirements, and the agency's expectations;
Oversee the documentation of services process to ensure accurate, timely preparation and submission of reports are being met within the program;
Monitor all contract requirements to ensure that practices and services meet or exceed these requirements;
Ensure licensing standards are being met, including coordination with DHHS, Performance, Quality and Improvement (PQI) for Corrective Action Plans (CAP) and audit tracking by providing monthly and annual licensing, CAP and audit reports, and communicating any licensing changes to branch and satellite locations;
Oversee quality assurance monitoring activities, such as monthly Quality Improvement Planning, Peer File Reviews, and quarterly Key Performance Measures by team;
Develop program policy and procedures as needed to ensure compliance with agency, licensing, and contract expectations and requirements;
Effectively communicate changes and/or updates across branch and satellite locations for Corporate QA policies and procedures as well as local policy and procedure changes as they relate to operational activities;
Work with office landlords to ensure space is adequate, serves staff and program needs, and lease terms are current, cost effective, and reasonable;
Provide direct supervision and oversight of assigned branch due to a gap in leadership of Branch Director;
Maintain an up-to-date awareness of child welfare issues, legislation trends and practices through the systematic review of professional literature and networking with state service units and private organizations;
Ensure staff members complete and comply with new hire training, on-going training and program-specific training;
Assist the Branch Director in the development and enhancement of positive relationships with contractors, referral sources, other agencies, courts, churches, and similar entities;
Work collaboratively with the Branch Director to assist with annual branch office budget;
Monitor revenue and expenditures in accordance with agency policies and branch board expectations, while also providing the corporate office with statistical reports on an established timely basis;
Build and cultivate a cohesive, positive team environment;
Essential job responsibilities may vary based on the specific needs of each program/department;
May be required or asked to participate in a Bethany sponsored event;
Complete other duties as assigned.
What Will Make You Successful
Master's level degree in Business Administration, or related field of study from an accredited college;
At least five (5) years of experience working in a child and family welfare agency with operational oversight;
At least five (5) years of successful management, supervisory, program development and administrative experience, including budget development and management;
Demonstrated ability to perform complex administrative and consultative responses for social services agencies;
Excellent verbal and written communication skills;
Travel 20% of the time for regional site visits and as necessary;
Demonstrated knowledge of state, community, and agency resources;
Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
Pass a criminal history screen, including state and local child protection agency registries;
Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.
We Invest In You
Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
Access to training, professional development, and career growth opportunities
Comprehensive health insurance (medical, dental, and vision)
403(b) retirement plan with employer match eligibility
Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
Access to education reimbursement for those that qualify
Comprehensive employee assistance and wellness program
Employer paid long-term disability and group term life insurance
