Full Job Description
As an ADC Engineer I you will operate and maintain the cloud infrastructure that underpins classified missions across the Intelligence Community. You'll work with some of the largest and most complex distributed systems ever built - monitoring health responding to operational events and executing runbooks to keep services available and performant. When something isn't working right you're the one who spots it troubleshoots it and drives it to resolution or escalates it before it becomes customer-impacting.
This role is hands-on-keyboard from day one. You'll build a strong foundation in Linux systems networking and AWS cloud services while working alongside experienced engineers who have operated at this scale for years. You'll learn to think critically about operational risk identify process gaps and contribute to the reliability of systems that matter at national scale.
This is a shift work position. This team works 24/7 operations and may require you to work some nights and/or weekends.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that after start the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
• Monitor and maintain the operational health of large-scale distributed cloud infrastructure supporting classified customer workloads.
• Execute defined operational runbooks and tasks on schedule ensuring consistent and reliable service delivery.
• Troubleshoot system-level issues across Linux environments networking layers and AWS cloud services - resolving problems or escalating them before they become customer-impacting.
• Identify defects in technical implementations and flag availability performance or maintainability concerns to senior engineers.
• Recognize ineffective processes and recommend improvements that reduce operational toil and strengthen system reliability.
• Assess operational risk in real time avoiding unnecessary risk-taking while balancing the urgency of live production environments.
• Document findings incident timelines and remediation steps to support knowledge sharing across the team.
A day in the life
Your shift starts with a handoff from the outgoing team - reviewing open tickets active alarms and recent deployments. From there you're monitoring dashboards responding to operational events and working through your task queue. Some shifts are steady: patching systems running health checks closing out routine maintenance. Others move fast when an alarm fires and you're pulling logs isolating the issue and coordinating with service teams to restore service.
Between incidents you're building your skills - studying system architecture reviewing runbooks and pairing with senior engineers on more complex troubleshooting.
BASIC QUALIFICATIONS
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of technical troubleshooting or similar experience
- 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
- Current, active TS/SCI with poly US Government Security Clearance
PREFERRED QUALIFICATIONS
- Experience with internet fundamentals and cloud computing concepts
- Experience with AWS core services, Command Console, or command line interface
- Experience with compute, database and storage concepts
- Experience with Virtualization (VMware, Xen, Hypervisor)
- Experience with security concepts and best practices
- Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools Experience managing full application stacks from the OS up through custom applications
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Jessup - 91,000.00 - 152,000.00 USD annually
USA, VA, Arlington - 91,000.00 - 152,000.00 USD annually
USA, VA, Herndon - 91,000.00 - 152,000.00 USD annually
