Position Overview:The
ACO Performance Consultant serves as the lead performance and relationship resource for OCHIN members participating in C3 Medicare Shared Savings Program (MSSP) ACO. This position translates financial, utilization, clinical, quality, attribution, and risk adjustment data into practical strategies that improve member performance. Working across Clinical Operations, Quality, Coding, Analytics, and Revenue Cycle Management, the Consultant builds trusted relationships with clinicians and member leaders to optimize clinical practice through leveraging EHR functionality and data to improve quality performance and patient outcomes. The position applies a strong understanding of primary care operations, including patient flow, scheduling, provider workflows, and care team roles, to assess performance drivers, and can help identify gaps related to workflow issues, documentation, and/or data/reporting challenges.
Essential Functions:- Support health centers to utilize HIT solutions to meet ACO performance goals and apply structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting.
- Organize, analyze, and present EHR or performance data to support clinician and leadership engagement around real-time, actionable use of data to achieve outcomes aligned with the ACO performance metrics.
- Serve as a primary contact and performance advisor for members, and understand each member's local context (patient population, operating model, barriers and facilitators) to tailor engagement and improvement strategies accordingly.
- Analyze claims, financial, utilization, beneficiary attribution and alignment, quality, clinical, coding, and risk adjustment data and translate findings into prioritized improvement plans with defined actions to drive performance.
- Educate clinicians and leaders on how clinical workflows, care coordination, utilization management, documentation, and operational execution affect ACO performance and guide implementation strategies to reduce avoidable acute care use, improve transitions of care, and close quality gaps.
- Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross-departmental work (e.g. workstreams).
Requirements
- Master's degree in healthcare or a related field preferred, with a minimum of three (3) years of direct experience supporting ACO MSSP performance required; other ACO experience a plus
- Demonstrated expertise guiding measurable improvements in financial, utilization, quality, clinical, or operational performance.
- Excellent written and verbal communication skills, with the ability to consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
- Experience working with electronic health records and workflow visualization tools; Epic experience required
- Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts
- Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
- Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
- Ability to travel to urban and rural locations up to 25%
Competencies - Thinking Complexity: The ability to consistently seek efficiencies, innovate, and improve processes, while making effective decisions and finding solutions for mutual benefit of OCHIN and our members.?
- Business Acumen: The ability to understand the components of the US health care system and demonstrate working knowledge of how OCHIN solutions can meet prospective member requirements.
- Communication: The ability to listen for understanding and articulate relevant facts and opinions appropriately to individuals or groups, considering the audience and the nature of the information.?
- Decision Making: The ability to obtain information, identify key issues and implications, make informed and objective decisions, and take independent action in a timely manner.?
- Detail Orientation: The ability to create thorough and accurate information while collaborating with others to ensure that agreements and commitments are successfully met.
- Organization: The ability to establish, prioritize, and achieve individual, team, and member objectives by using time, plans, and OCHIN processes, and resources effectively?
- Relationship Building: The ability to build and sustain effective relationships internally and with members, ensuring mutual benefit for OCHIN and the member.
- Achievement The ability to create momentum to achieve desired results.
- Technical Aptitude: The ability to apply specific technical, scientific, clinical, or legal principles, information, and tools to job duties and situations.
Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success. Physical Requirements/Work Environment: - Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
- Reading, speaking, writing, and understanding English.
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- This position requires a virtual home-office environment, working remotely.
- The role routinely uses standard office equipment such as computers and mobile devices.
- Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career
Base Pay OverviewOCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
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Salary Description
$85,697-$137,116
