Accounts Receivable Operations Manager

Accounts Receivable Operations Manager

The Accounts Receivable Operations Manager is responsible for leading critical Accounts Receivable operational functions including customer portal administration, inquiry management, collections oversight, reporting and analytics, and customer escalations.

This role serves as the operational leader for day-to-day AR activities, ensuring timely invoice delivery, exceptional customer support, effective collection efforts, and accurate performance reporting. The individual will drive process improvements, enhance customer satisfaction, support working capital objectives, and provide leadership during organizational growth and transformation initiatives.

The ideal candidate has a strong background in Accounts Receivable, customer-facing operations, collections management, and process improvement within a global manufacturing or technology environment.

Key Responsibilities

AR Operations Leadership

• Supervise daily AR operational activities

• Establish and monitor service level agreements (SLAs)

• Develop standard operating procedures and controls

• Ensure compliance with company policies and audit requirements

• Support organizational scaling and process transformation initiatives

Portal Administration & Customer Enablement

• Own customer invoice portals and e-invoicing platforms

• Oversee portal submissions, maintenance, monitoring, and issue resolution

• Manage customer onboarding requirements and billing compliance

• Coordinate with Sales, Customer Service, and IT on portal-related requests

• Develop portal performance and compliance reporting

Customer Inquiry Management

• Lead management of AR shared mailboxes and customer support workflows

• Ensure timely responses to invoice and payment-related inquiries

• Oversee account reconciliations and statement requests

• Develop customer service KPIs and reporting

Collections & Escalation Management

• Provide leadership and direction to global collection activities

• Support strategic collection initiatives

• Review disputed and aged balances

• Lead customer payment escalations

• Escalate collection risks and significant past-due issues to leadership

Reporting & Analytics

• Deliver weekly and monthly AR reporting packages

• Develop executive dashboards and KPI scorecards

• Analyze trends related to DSO, collections, disputes, and aging

• Support cash forecasting activities

• Identify opportunities for process improvement using data and analytics

First-Line Escalation Management

Act as the primary escalation point for:

• Customer payment disputes

• High-value past due balances

• Invoice delivery and portal issues

• Collection challenges

• Customer service concerns

Leadership Responsibilities

• Coach and develop AR team members

• Assist with performance management and workforce planning

• Support hiring, onboarding, and training activities

• Foster a customer-focused, performance-driven culture

• Promote continuous improvement and operational excellence

Qualifications

Required

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field experience

• 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience

• 3+ years of supervisory or leadership experience

• Experience working in a global business environment

• Strong customer-facing communication skills

• Advanced Microsoft Excel and reporting capabilities

• Experience leading cross-functional initiatives

Preferred

• Semiconductor, manufacturing, technology, or industrial industry experience

• Oracle ERP experience

• Shared services leadership experience

• Continuous improvement or Lean process experience

Compensation

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible for an annual discretionary bonus.

Benefits

At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, Vision and Disability Insurance

• 401(k) Plan

• Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness.

Have a question about our benefits and compensation package? Your recruiter can share more with you during the hiring process.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.