The RoleMost companies would call this Customer Success. We don't.
At emberos, the Account Strategist sits closer to a strategy consultant with a commercial mandate than a relationship manager with a renewal calendar.
You'll own a portfolio of brand clients and the strategy that turns emberos from a platform they use into an advantage they rely on. If a client thinks of us as a dashboard, we haven't gone far enough. If they think of us as the team helping them win as AI reshapes brand discovery, you're doing the job.
This is a role for someone we trust in the room with a CMO, without backup. You'll form the point of view, set the account strategy, decide where and when we deploy, and connect the signals we see to decisions the client should make next.
Your job is not to keep accounts warm. It is to make emberos increasingly valuable to them.
What You'll Own- The strategy for every account. You'll maintain a rolling 90-day plan tied to the moments that matter: launches, release calendars, campaign windows, pipeline cycles, and shifts in the market. This is not a status document. It should be useful enough that the client works from it.
- The client relationship after the sale. Kickoffs, weekly working sessions, quarterly reviews, executive briefings, and the strategic questions that show up between meetings all run through you. You set the standard for how clients experience emberos.
- Fix Pack strategy. You determine what we deploy, when we deploy it, and why it matters. You'll build the rationale with the client, align the work internally, and make sure every intervention connects back to a larger strategic objective. Engineering owns execution. You own the thinking behind it.
- Expansion. Growth is part of the job, not a handoff to sales. Every quarterly review should surface where emberos can create more value. You'll carry a soft quota on net new ARR across your book.
- The client's perception of emberos. You are the person clients associate with our judgment, our responsiveness, and our value. The strength of that relationship should show up in renewals, expansion, and referrals.
What We're Looking ForRequired Qualifications- 4-6+ years in a client-facing strategic role. That could mean management consulting, brand or marketing strategy, agency account leadership, or enterprise customer success where you were accountable for outcomes rather than activity.
- A record of growing accounts. You can point to revenue expansion or net revenue retention you materially influenced and explain exactly how you did it.
- Credibility with senior marketing leaders. You've worked directly with CMOs, brand leaders, or equivalent executives. You can challenge the brief, defend a recommendation, and hold your ground when the answer is not obvious.
- A strong written point of view. You know how to turn signal, data, and complexity into a clear argument that a senior executive can understand quickly and act on.
- Fluency, or the ability to become fluent quickly, in AI-driven discovery. You understand how AI search, LLMs, and answer engines are changing the way brands are found and understood-or you have the curiosity and technical range to get there fast.
- Comfort with data and technical teams. You can read a dashboard, separate signal from noise, and translate what you see into a recommendation. You do not need to code. You do need to work comfortably with the people who do.
You are- Direct. You tell clients what they need to know, including when it is uncomfortable.
- Commercial. You understand that creating more value and expanding an account are often the same motion.
- Generous with signal. When you see a pattern, you share it. With product, with engineering, and with the rest of the team. You make the system around you smarter.
- Relational. You build trust with clients quickly and keep it through hard conversations. People want you in the room, and they tell you things they wouldn't tell a vendor.
Nice to have- Experience in film, entertainment, consumer, or another category where launches and release calendars shape brand strategy.
- Experience at an early-stage company where part of the job was building the process you wished already existed.
- Experience in programmatic advertising, agency, or seo/geo experience is a plus.
You'll thrive here if you- You've been trained to think strategically and held accountable for results. Maybe you came through consulting or agency strategy. Maybe you ran programmatic, media, or audience work where the numbers made weak thinking impossible to hide. Either way, you know how to build a recommendation, defend it, and connect it to an outcome.
- You ask why before what. When a client asks for a detailed Insights Report your first instinct is not to fulfill the request. It is to understand what changed, what they are trying to accomplish, and whether that is actually the right move.
- You run your book like a business. Nobody should need to remind you to refresh the plan, prepare the Intelligence Brief, make the expansion case, or follow through on a commitment. You know what needs to move and you move it.
- You know how to collaborate with experts. You bring in your teammates before the problem is fully formed, give engineering clean context instead of vague asks, and share useful patterns across the pod without waiting for a meeting.
- You create structure where none exists. When you hit a gap in the playbook, you do not work around it forever. You solve it, document it, and make the next person faster.
- You can make a call before the picture is perfect. You know the difference between missing information that matters and missing information that is merely nice to have. You are comfortable recommending action when the signal is strong enough.
- You translate across rooms. You can explain technical work to a CMO without flattening it, and explain a CMO's problem to an engineer without turning it into hand-waving.
- You move quickly without producing disposable work. Speed matters here. So does judgment. What ships on time should still be work you are proud to put your name on.
- You care more about client value than account theater. You are not optimizing for a busy calendar, a polished QBR, or a renewal conversation that starts 90 days before the contract ends. You solve problems that matter. Expansion follows.
