Qualifications

• Minimum 3 years of experience as an Account Manager or Customer Success Manager in a B2B tech environment.
• Strong interpersonal and communication skills necessary for client engagement.
• Excellent organizational and multitasking capabilities.
• Proficient in using CRM platforms such as Salesforce, Grafana, Jira, and Confluence.
• Ability to work independently while also collaborating effectively within a team.
• Strong problem-solving skills with a proactive mindset.
• Experience with cloud technologies is a plus. Optional familiarity with Kubernetes, containers, and major cloud platforms (AWS, GCP, Azure).

Responsibilities

• Build and maintain long-lasting relationships with post-sale customers.
• Serve as the primary point of contact for existing clients, addressing their needs and concerns directly.
• Manage a dedicated book of business to ensure customer satisfaction and retention.
• Monitor account performance and provide feedback to internal teams for improvement.
• Identify and pursue opportunities for upselling and cross-selling to existing customers.
• Conduct engaging product demonstrations for stakeholders in collaboration with the sales team.
• Achieve expansion and renewal targets to support the company’s revenue growth.

Benefits

• Opportunity to work alongside the founding team and engineers in a rapidly growing company.
• Ability to significantly influence the future direction of customer infrastructure needs.
• Direct involvement in developing new sales channels and reaching diverse audiences.
• Exposure to advanced cloud infrastructure and DevOps technologies.
• Supportive environment for personal and professional growth.