DescriptionWe are rapidly expanding and seeking an experienced, technologically savvy
Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help us develop new sales channels by reaching diverse audiences throughout organizations.
What You Will Be Doing:
- Client Relationship Management. Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers
- Act as the primary point of contact for existing customers, addressing their needs and concerns.
- Account Management: Manage a dedicated BoB, ensuring ScaleOps customers' satisfaction.
- Monitor and report on account performance (on the business and technical fronts) and echo back the customers' feedback.
- Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
- Ability to perform an engaging demo for additional stakeholders, while Collaborating with the sales teams.
- Achieve expansion and Renewal targets and contribute to the overall revenue growth of the company.
- Problem Resolution: Identify and resolve issues and challenges, while attempting to address such issues in a proactive manner.
- Escalate complex problems to appropriate internal teams and ensure timely resolution.
- Reporting and Documentation: Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities.
- Document client requirements, feedback, and any changes in scope.
RequirementsWhat You Bring Along:
- Proven experience as an Account Manager and customer Success Manager in a similar company (tech-oriented, B2B) - minimum 3 years.
- Strong interpersonal and communication skills.
- Organizational and multitasking abilities.
- Ability to work independently, proactively and as part of a team.
- Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
- Strong problem-solving skills and a proactive approach.
Preferred Qualifications:
- Experience in Cloud technologies.
- Familiarity with K8s, containers, AWS/GCP/Azure.
