This is an exciting opportunity to play a critical role in driving customer retention, strengthening partner relationships, and supporting recurring revenue growth across a large portfolio of accounts.
The ideal candidate is a highly organized, results-driven account management professional who thrives in a fast-paced, high-volume environment. You are data-driven, proactive, and passionate about helping customers succeed. You bring strong communication skills, a process-oriented mindset, and the ability to balance scaled outreach with personalized engagement to build lasting customer relationships and drive successful renewals.
As an Account Manager, you will own the end-to-end renewal process for a portfolio of approximately 250 partners, using a tech-touch approach that combines automated outreach with targeted high-impact customer engagement. You will leverage customer health data, manage renewal timelines, maintain accurate forecasts, and identify opportunities for account growth through upsells and multi-year agreements.
As part of a mission-driven organization, you will help ensure our partners continue to see the value of Transfr's immersive career exploration and training solutions. This role is pivotal in strengthening Transfr's partner relationships, protecting recurring revenue, and expanding our impact across the education, workforce development, and public-sector communities we serve.
Location: This position is 100% remote but the ideal candidate resides in Florida, Arizona or Colorado.
The base salary range for this position is $90,000-$110,000. This role is also eligible to participate in the company's variable compensation and equity program. Actual compensation may vary based on factors including experience, skills, education, location, and internal equity considerations.
Day-to-Day Responsibilities:- Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
- Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
- Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
- Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
- Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
- Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
- Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.
Minimum Qualifications- 2-4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
- Proven track record of meeting or exceeding renewal targets.
- Strong organizational, prioritization, and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency with Salesforce or a similar CRM platform.
- Strong attention to detail and ability to manage multiple accounts and deadlines.
Nice to Have:- Experience with automated email sequencing or scaled customer success programs.
- Experience working with education, workforce development, or public-sector customers.
Benefits:- Medical, dental, and vision insurance
- Annual professional development budget for each employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- Paid time off (PTO) to support work-life balance
- Paid company holidays
- Company-paid parental leave
- Flexible work arrangements in a remote-first environment with employees across the U.S.
