Account Manager, Strategic Accounts | Chicago, IL | Reports to VP, Strategic AccountsAs an Account Manager, you'll sit at the center of that relationship for some of our most important enterprise customers, building the trust, the delivery track record, and the expansion path that moves us toward becoming their strategic workforce partner of record.
The OpportunityThis role plays a pivotal part in growing our enterprise accounts portfolio. As the primary customer contact, you'll build deep relationships with hiring managers and MSP program teams, with the long-term goal of expanding across contract staffing, direct hire, managed services, and our proprietary platform. Our ambition is clear: to become the number-one STEM staffing supplier in every enterprise account we serve, while helping our customers hit their own ambitious growth targets.
What You'll Do- Build strong relationships with hiring managers and decision-makers through regular meetings and site visits.
- Spot "heads-up" job opportunities early and pass them to recruiting managers and recruiters for proactive pipelining.
- Join job intake calls to make sure critical STEM roles are scoped accurately and everyone is aligned from the start.
- Work with hiring managers and MSP program teams to gather candidate feedback, and help drive resume submissions toward interviews.
- Act as the primary point of contact for client-facing issues, resolving them quickly while our recruiting and talent experience teams handle candidate matters.
- Follow up on timesheet approvals and queries, serving as the customer/MSP liaison while the recruiting team manages contractor follow-up.
- Partner with MSP program teams to maintain service excellence and hit supplier metrics and scorecard targets.
- Spot potential Statement of Work opportunities and route the leads to the right team.
- Lead supplier Quarterly Business Reviews that drive performance and strengthen the partnership.
What You'll Bring- Proven success in enterprise account management or sales within staffing or workforce solutions.
- Strong relationship-building and communication skills with senior stakeholders.
- An instinct for spotting and acting on new business opportunities.
- Familiarity with MSP programs and contingent workforce management.
- Highly organized, with excellent time management.
