We are currently searching for an Account Manager to join our high-end residential Santa Barbara luxury Maintenance team with a typical territory of Santa Barbara, Montecito, and surrounding areas.
As an Account Manager, you will oversee daily operations across our prestigious sites and will be responsible for managing a designated territory where you will ensure the delivery of high-quality service to clients. You will also maintain strong client and employee retention, driving workplace safety, and crew productivity.
Essential Duties and Responsibilities- Develop and nurture long-term relationships with an assigned portfolio of high-end clients, offering discrete partnership and professional communications regarding their unique properties.
- Visit sites regularly to ensure crews are working safely, assess quality, and identify areas for enhancements (which may include trimming, seasonal color, pest or disease treatment, or other specialized services).
- Partner with field supervisors and foremen to review and implement efficient work schedules that do not hinder customer schedules, while maintaining excellent service standards.
- Identify tasks and upgrades that will enhance the assigned property's appeal and value; draft and present detailed proposals for additional services.
- Lead teams to uphold the highest standards of craftsmanship and service, coordinating with vendors and contractors to ensure timely delivery of services.
- Report to senior management with regular updates on client satisfaction, operational efficiency, and performance metrics.
Qualifications and Requirements- Minimum 7 years of proven success managing high-end residential landscape accounts (or similar experience).
- Experience with the landscape maintenance industry, including scheduling, equipment, best practices, employee management, customer service, plant care, arborist practices, and disease/pest management.
- Exceptional organizational and communication skills, ability to operate with discretion and professionalism with discerning clients.
- Attention to detail with appreciation for design aesthetics.
- Solution-driven approach to customer service and management.
- Bilingual in Spanish preferred.
- Valid CDL and ability to travel to client sites required.
$75,000 - $95,000 a year
We offer a competitive package including a base salary range of $75,000 to $95,000 plus bonus depending on experience, qualifications, skills, and certifications. We offer benefits; paid time off; and the opportunity to grow and learn in a stable work environment that values your contributions.
