3-6 years in account management, customer success, or performance marketing for retail/e-commerce brands.
Direct experience managing enterprise customer relationships.
Fluency in performance marketing metrics (CVR, ROAS, AOV, CAC, CLV).
Hands-on experience with e-commerce platforms (Shopify, SFCC, Magento, WooCommerce) and analytics tools (GA4, Mixpanel).
Knowledge of paid social, search, SEO/SEM, email, and affiliate marketing.
Understanding of fashion/retail merchandising and shopper behavior.
Strong executive presence and communication skills.
Responsibilities
Manage the client onboarding process and serve as the primary liaison throughout the customer lifecycle.
Build and maintain training programs for client teams on merchant tools and best practices.
Own client reporting and prepare materials for stakeholder meetings and QBRs.
Act as a strategic partner to identify opportunities for leveraging Spangle to improve client business.
Monitor account health and drive usage and response-time standards.
Translate data from A/B testing and analyses into actionable business recommendations.
Benefits
Direct partnership with Spangle's leadership team.
Competitive base salary, equity, and variable compensation tied to customer expansion.
Access to a prestigious enterprise customer roster.
Health, dental, and vision insurance; 401(k); unlimited PTO.
Full Job Description
The Role
We're hiring a Client Success Account Manager to own the day-to-day partnership with one of our enterprise retail and fashion brands. You'll be the trusted operator embedded with our client's customer's marketing and e-commerce team.
This is a hands-on, high-ownership role inside a customer function with rapid career progression opportunity. You'll support leadership in managing run reporting, drive usage, hold response-time standards, and surface the strategic needs for our clients in addition to identifying SOP opportunities and implementing AI workflows/skills to improve operations and operating KPIs.
What you'll own:
Manage sales to client onboarding process. Participate in sales discussions and create client onboarding resources, serving as the primary liaison across all stages of the customer lifecycle (including sales, onboarding, pilot, and long-term engagement).
Training and enablement. Build and maintain training programs for Spangle merchant tools, then train client teams to use them on their own, from setup and best practices to reading the results, so they can track and improve their AI product discovery and conversion objectives.
Client reporting and QBRs. Own client facing materials and reporting end to end in partnership with our product team. , from dashboards and funnel diagnostics to attribution analysis. Turn the results into clear business takeaways, spot growth opportunities, and prepare leadership for stakeholder meetings and QBRs.
Strategic partner & voice of the customer. Be a trusted partner to client team to identify opportunities to leverage Spangle to improve their business. Partner with Product, Engineering, and AI Research to ensure client feedback and business priorities inform roadmap decisions.
Account health and adoption. Drive training, usage and response-time standards across your accounts. Monitor health signals - usage, sentiment, expansion potential - and flag risk early with a clear plan.
Data-to-decision translation. Support leadership team to turn A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that demonstrate ROI and incremental revenue impact.
What We're Looking For
Experience
3-6 years in account management, customer success, performance marketing strategy, or a digital agency role serving retail and e-commerce brands.
Direct ownership of enterprise customer relationships
Domain expertise
Subject-matter fluency in performance marketing and/or e-commerce - you can hold a conversation about CVR, ROAS, AOV, CAC, and CLV and understand the story behind the numbers.
Hands-on with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce) and analytics tools (GA4, Shopify Analytics, Mixpanel, or similar).
Working knowledge of paid social, paid search, SEO/SEM, email, and affiliate, and how each affects e-commerce unit economics.
Fashion or retail merchandising mindset - you understand how the brand thinks about its shopper, not just the funnel.
Communication and operating style
Executive presence - you can hold the room with a VP of E-commerce and translate technical results into business decisions.
AI-fluent daily operator - Claude, GPT, or Perplexity in your daily workflow, constantly identifying opportunities to optimize workflows.
Product-management mindset - you scope, prioritize, and synthesize SOP opportunities.
Systems thinker and critical thinker - you spot the pattern before the third instance and design the fix.
Nice to have
Background at a top digital agency or at a high-NPS retail-tech startup.
Experience contributing to a reference customer or customer-marketing program.
Early CS or account-management hire at a company that scaled past $20M ARR.
What we offer
Direct partnership with Spangle's leadership team
Competitive base, equity, and variable comp tied to customer expansion outcomes.
An enterprise customer roster recognized across the industry.
Health, dental, and vision insurance; 401(k); unlimited PTO.
How we operate
GenAI-native in how we build, sell, and operate
High ownership, low overhead, and bias toward action
Focus on speed, experimentation, and execution
Deep emphasis on creating clear, demonstrable customer value
Preference for builders and operators over hierarchy
Strong belief in in-person collaboration
How to Apply
Send us:
Why this role and why now?
Three accounts you personally owned in the last 24 months - what you drove, the outcomes, and what you would do differently.
A description of your AI stack and one automation you've built that compounded your output.
