About the role:We're looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You'll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.
Responsibilities:- Build and execute account plans to drive growth and retention across SOCi's commercial multi-location customer base.
- Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
- Act as a trusted advisor, ensuring clients maximize value from SOCi's platform and services.
- Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
- Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
- Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
- Identify upsell and cross-sell opportunities to expand SOCi's footprint within existing accounts.
- Use SOCi's internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
- Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
- Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
- Focus on solving business challenges through innovation, while keeping a customer-first mindset.
- Remain adaptable as client needs evolve, supporting additional initiatives as required.
Required Skills & Experience- 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
- Ability to prove consistently hitting or overachieving quota.
- Proven success in contract renewals, negotiations, and upselling to existing clients.
- Excellent communication and collaboration abilities-especially working cross-functionally with Customer Success, Sales, and Legal teams.
- Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
- Multi-location brands experience and existing industry contacts/relationships preferred.
- Self-starter with a creative entrepreneurial spirit.
- Refined and proven sales methodology.
- Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
- Experience working in a fast-paced entrepreneurial environment.
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
- Adaptable; able to quickly learn new technologies and processes.
- Salesforce or equivalent CRM experience.
SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Upon posting, applications for this position will be accepted on an ongoing basis.
What SOCi Provides to You- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
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