Account Manager, SMB

As an Account Manager, you will work directly with leadership while helping drive the next phase of growth at VTS. You will own expansion revenue across a portfolio of 60 to 80 SMB and lower mid market commercial real estate accounts. Your job is simple: generate and close net new revenue within your book. That means identifying whitespace, creating urgency, and running multiple deal cycles simultaneously, not waiting for opportunities to come to you.

This is not a support role. Renewals and adoption are handled separately. You own the commercial motion including upsells, cross sells, and new product expansion, with a direct quota and meaningful upside for top performers.

Here's what you can expect as an Account Manager:

• Proactively identify expansion opportunities across your book using product usage data, account signals, and direct customer conversations.
• Run 30 to 60 day deal cycles across multiple accounts simultaneously.
• Build relationships with decision makers and navigate 1 to 3 stakeholder buying groups to close opportunities.
• Maintain a disciplined pipeline with accurate forecasting and clear next steps on every active deal.
• Partner closely with Customer Success and Sales while maintaining ownership of the commercial opportunity.
• Create urgency and momentum across active deals instead of reacting to inbound demand.

What makes you a great fit?

• 2-4 years in a quota carrying B2B SaaS role across account management, SMB sales, or expansion focused customer roles.
• Demonstrated success sourcing and closing expansion revenue independently.
• Experience managing a high volume book of business with strong organizational discipline.
• Comfortable operating in fast paced, highly collaborative environments.
• Strong communication skills with the ability to build credibility across multiple stakeholders.
• High urgency, accountability, and a bias toward action.
• You are someone who creates opportunities instead of waiting for them.
• You run a clean pipeline and always know where your deals stand.
• You can point to deals you personally drove and closed that would not have happened otherwise.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS maintains offices in New York City, London, Toronto, Chicago.

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $___and $____ and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a commission structure for the position that will bring the OTE (on target earnings) to $ depending on the base salary agreed upon and achievement to goals.