Account Manager, Small and Medium Business Group (SMBG)

Meta

$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in sales, account management, or business development
  • Bachelor's Degree
  • Ability to thrive in dynamic environments and adapt to change
  • Customer-centric approach with an emphasis on meeting deadlines
  • Proficient in data analysis and strategic planning to drive actionable outcomes
  • Experience in collaborating with cross-functional teams
  • Proficient technical skills in tools like Excel and Google Suite

Responsibilities

  • Manage a portfolio of client accounts, achieving sales targets and high customer satisfaction
  • Identify and create strategies for upselling and cross-selling opportunities
  • Leverage AI and data insights to inform strategic client decisions
  • Educate clients on product solutions to enhance business partnerships
  • Collaborate with teams to design and implement solutions meeting client objectives
  • Drive sales process from initial strategy to successful closure, managing the pipeline effectively

Benefits

  • Opportunities for professional development and ongoing training
  • Access to cutting-edge AI and automation technologies
  • Dynamic work environment encouraging collaboration and innovation
  • Potential for career growth within a leading organization
  • Supportive team-focused culture fostering collective success
Full Job Description
Responsibilities

Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications
• 5+ years experience in sales, account management, or business development sectors
• Bachelor's Degree
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications
• Familiarity with Meta's suite of advertising solutions
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience in Sales or Advertising industries
• Advanced degree in a relevant field, or certifications in account management, project management, etc
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
• Proven technical skills (Excel, Google Suite or data analytics tools)

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