As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting.
Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health. You'll be responsible for meeting or exceeding annual renewal targets while also driving upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. Strong performance is demonstrated not just through numbers, but through high customer satisfaction, thoughtful account planning, and accurate forecasting within the CRM. Maintaining portfolio stability, achieving positive customer sentiment, and supporting measurable account expansion will all be essential to your success as an Account Manager at Runpod.
Responsibilities:- Serve as the main point of contact for a portfolio of existing accounts.
- Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
- Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
- Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
- Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
- Build account plans, forecasts, and growth strategies for each client.
- Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
- Handle contract renewals, negotiation, and escalations.
- Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
- Occasionally assist in onboarding or transitions of new clients within your portfolio.
- Periodic travel to visit top customers or represent Runpod at key industry events.
Requirements:- 2-5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
- Strong technical acumen with the confidence to engage both developers and executives
- Strong relationship skills; ability to manage multiple stakeholders (technical and business).
- Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
- Comfortable analyzing usage data, spotting trends, and making recommendations based on that.
- Excellent communication (verbal and written) and presentation skills.
- Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
- Self-starter and ability to take ownership of accounts end-to-end.
- Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.
- Successful completion of a background check
What You'll Receive:- The competitive OTE for this position ranges from 130,000 and 250,000. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location
- Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
- Generous medical, dental & vision plans
- Flexible PTO- take the time you need to recharge
- Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
- Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
- $1,200 Home Office & Equipment Stipend-We set you up for success from day one with gear and support to create your ideal workspace
