POSTING DEADLINE
This position is posted until filled.
JOB DESCRIPTION
Account Manager REP
Salary Grade: G07
Minimum Midpoint Maximum
$73,060 - $96,804 - $120,548
This position is covered by NERC CIP cyber security standards. Prior to being hired, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.
SUMMARY:
Responsible for establishing, managing and enhancing relationships with Retail Providers on behalf of TNMP in the Texas de-regulated electric industry. Acts as a trusted advisor and is the liaison between their assigned accounts and TNMP REP Relations department, along with cross-functional departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establishes and maintains relations and contacts with retail providers, providing daily support to ensure customer satisfaction with service and business processes.
Obtains advice and counsel from management and technical specialists to facilitate the communication process, as necessary.
Maintains awareness of market directives and activities within ERCOT and business to provide information, guidance and receive feedback from retail providers as it relates to TNMP.
Effectively communicates TNMP key messages to assigned retail providers and provides clear customer feedback to TNMP staff at all levels (e.g. TNMP cross-functional support teams, management, etc.).
Plans and conducts meetings with retail providers and TNMP staff to understand applicable market trends, risks, needs and impact of market factors; may work with retail providers to develop a risk mitigation strategy to promote business satisfaction.
Ensure that TNMP meets assigned retail providers¿ existing and future market needs by developing an in-depth understanding of the customers¿ business operations and translating this into product and service recommendations.
Understands assigned retail providers goals and coordinates the alignment of appropriate TNMP personnel to complete those objectives.
Identifies product and service opportunities to benefit TNMP and retail providers based on customer needs.
Represents TNMP as a trusted market advisor and business leader at retail provider events in assigned territory.
Assists with coordination and implementation of annual REP Survey and Workshop.
COMPETENCIES:
In-depth knowledge of ERCOT Retail Market Guide, ERCOT transaction protocols, EDI and Texas SET, as well as business knowledge of TNMP technologies and processes. Ability to work effectively and independently with limited supervision. Ability to maintain positive and productive working relationships with various individuals and groups. Ability to multi-task and effectively manage time in a dynamic environment.
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelor's degree from a four-year college or university in a related field with five to six years of related experience or equivalent combination of education and/or experience related to discipline. Expert communication and public speaking skills.
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Manage multiple concurrent assignments effectively while maintaining accuracy and meeting deadlines. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to apply creativity to problem solving and utilize business analytic skills and modeling capabilities to provide ongoing insight into the business and to make recommendations and decisions. Ability to interpret complex information and data to identify potential needs and develop comprehensive solution plans. Ability to manage conflict and competing interests. Ability to lead the research and analysis of customer issues.
DECISION MAKING:
Serves as a strategic resource for developing solutions and offerings for TNMP retail providers and has the accountability and authority to champion decision making. Ability to make sound and effective decisions that support Company's goals and operations as they pertain to market requirements. Extensive independent judgment must be exercised to meet functional responsibilities, while maintaining continuing, positive and mutually supportive work relationships between Company and retail providers. Strong relationship-building, negotiation and facilitation skills.
SCOPE AND IMPACT:
Relationships developed will have direct impact on the annual REP Survey, which is part of our annual strategic plan.
PHYSICAL DEMANDS:
Ability to sit up to two-thirds of the time and to stand, walk, and stoop up to one-third of the time.
Good vision and ability to adjust focus required.
Manual dexterity is needed.
Occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT:
Ability to work weekends and evenings periodically.
Work performed in an office environment.
Frequent travel is required.
NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.
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