3-5 years in property management, leasing, or multifamily marketing
Strong grasp of property management systems and leasing operations
Experience with technical onboarding and CRM/property management software
Familiarity with customer service platforms like Zendesk
Excellent project management skills for handling multiple onboarding processes
Superior communication and presentation skills, especially in training
Data-driven problem-solving with strong analytical skills
Proven ability to build relationships with property management teams
Willingness to travel 25-30% for events and support
Responsibilities
Lead property onboarding processes, including kick-off calls and success monitoring
Develop training programs for property management teams on platform utilization
Oversee property onboarding tracker for smooth integration
Manage training strategy and materials for new property teams
Handle day-to-day operations and relationships for smaller partnerships
Support member services escalations and collaborate on complex issues
Conduct monthly Q&A sessions with property portfolios
Maintain communication with key stakeholders
Act as operational leader for site teams and attend regional conferences
Benefits
Competitive salary with equity and performance bonuses
Health insurance from day one, including wellness stipends
401k plan with matching contributions
Commuter FSAs to ease travel costs
Unlimited PTO for work-life balance
Exclusive employee-only Bilt Points for unique earning opportunities
Team events to foster human connection and break work monotony
Full Job Description
What's the role?
As Account Manager - Rentals, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.
In this role you will...
Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
Manage day-to-day operations and relationship development for a portfolio of smaller alliance partnerships, serving as the primary point of contact
Support member services escalations and inquiries for enterprise accounts, collaborating with internal teams to resolve complex resident issues
Lead monthly Q&A sessions with property portfolios
Maintain regular communication with key stakeholders
Act as operational leader for site teams across Property Management Companies, including visiting regional conferences with partners and becoming a face within their teams
Travel regularly to attend industry events, conferences, and conduct in-person partner visits to strengthen relationships and support property teams
In terms of qualifications we're seeking:
3-5 years of professional experience in property management, leasing, or multifamily marketing roles
Strong understanding of property management systems and leasing operations
Technical onboarding experience and experience with CRM systems + property management software
Familiarity with Zendesk or similar customer service platforms
Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
Superior communication and presentation skills, with experience in training and educational content development
Data-driven approach to problem-solving with strong analytical capabilities
Demonstrated ability to build and maintain strong relationships with property management teams
Ability to travel 25-30% of the time for industry events, partner meetings, and on-site support
Bonus Points:
Experience with loyalty programs or rewards platforms
Background in multifamily marketing or resident retention programs
Knowledge of property management systems (Yardi, RealPage, etc.)
Previous experience in a training or education role within real estate
Understanding of fintech or real estate technology products
Experience managing partnership accounts or client success roles
Customer service or member support experience
Benefits:
Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
The salary range for an Account Manager - Rentals is $110,000-150,000 and will be eligible for equity and an annual performance-based bonus.
