We are seeking an Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans.
Develops and implements strategic sales plans to meet/exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs.
• Manages all customer requests for quotes, orders, and credits for their assigned territories.
• Assists customers with all questions concerning orders, invoices, and accounts.
• Communicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc.
• Makes field visits as necessary.
• Conducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers.
• Reviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results.
• Utilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.
• Engages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability.
• Escalates customer quality and satisfaction issues to ensure timely resolutions.
• Assists credit department in contacting customers to collect past due balances.
• Assists in warranty claim investigation as necessary.
Key Measures of Success:• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Demonstrated strategic thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to identify deficiencies, troubleshoot effectively, and implement solutions.
• Capable of working both independently and as part of a collaborative team.
Benefits Offered: - Competitive annual base salary $95K plus bonus depending on experience and qualifications.
- Employee ownership through an Employee Stock Ownership Plan (ESOP).
- Profit-sharing opportunities based on company performance and applicable plan terms.
- Medical insurance benefits.
- A wellness incentive program offering eligible employees up to $1,200 annually toward medical premiums, with additional opportunities for enrolled spouses.
- A 401(k) retirement savings program.
- A stable manufacturing environment with an established presence in the metal building industry.
- Opportunities to work closely with engineering, manufacturing, and technical teams.
- Professional development and potential advancement into higher-level detailing, checking, or quality control positions.
- The opportunity to contribute directly to building projects while participating in the long-term success of an employee-owned organization.
