s n ccont Mnger, yo own book of tire eler n repir shop cconts once they're live: their option, renewls, growth, n billing. Yo're the person who helps ech shop the procts tht grow their bsiness, the person the shop clls bot their bill, n the person who mkes sre TireTtor gets pi.
escription
TireTtor is n erly-stge, Series strtp, n we're hiring n ccont Mnger to own the revene reltionship with or elers. Yo'll join tem where yor work moves the nmbers every week: keeping cstomers pying, renewing, n growing. Work with foners who nerstn the to instry, in blmeless environment tht celebrtes wins n focses on wht mtters.
Position Overview
s n ccont Mnger, yo own book of tire eler n repir shop cconts once they're live: their option, renewls, growth, n billing. Yo're the person who helps ech shop the procts tht grow their bsiness, the person the shop clls bot their bill, n the person who mkes sre TireTtor gets pi.
Tht mens getting shops flly sing wht they py for, rnning renewls, n growing cconts by selling new procts like MrketingTtor, websites, n the I phone gent s we lnch them. Yo'll lso keep pyments crrent, chse misse or file pyments, n hnle refn n cncelltion reqests ner the contrct. hppy, pying, growing cstomer is the gol.
This is strtp role. We on't hve plybook for everything yet, so yo'll help write it: how we collect, how we renew, n how we spot n t-risk ccont erly. Yo'll hve rel ownership, irect line to leership, n the chnce to shpe ccont mngement s we scle.
Responsibilities
option n retention
Check in with yor cconts by phone n vieo, n visit shops in person when n ccont nees it.Get shops flly sing wht they py for: work orers, pyments, VI, spplier fees, n their website.Le sve converstions when eler wnts to cncel, n work with or retention process.Bring proct feebck n bgs to the tem, n follow them throgh.
Renewls n growth
Rn renewls from strt to finish: rech ot he of the renewl te, confirm terms, n close them on time.Spot pgre n -on opportnities, like websites, MrketingTtor, n the I phone gent, n bring them to the eler.Sell new TireTtor procts to yor cconts s we lnch them.Forecst yor renewls n flg t-risk revene erly.
Billing n pyments
Own collections on yor book: follow p on misse, file, or ecline pyments n expire crs, n get cconts crrent.Move elers onto relible pyment methos, like CH, n pte billing etils.nswer every billing qestion: invoices, chrges, txes, creits, n receipts.Hnle refn, pse, n cncelltion reqests in line with ech eler's contrct. Hol the line when eler is ner contrct, n explin why clerly n kinly.
Keep the recor stright
Log every cll, emil, tsk, n billing chnge in HbSpot, the sme y.Keep ech ccont's stts, owner, n next step crrent, so nyone cn pick it p.
Bil the fnction
Crete the plybooks for collections, renewls, n sve converstions, n refine them s we lern.Set p the HbSpot reports tht show revene t risk, pcoming renewls, n overe cconts.Shre wht yo her from elers with proct n leership, so it shpes wht we bil next.Qlifictions
Reqire
2+ yers in ccont mngement, cstomer sccess, collections, or B2B sles with book of recrring-revene cconts.Yo're comfortble tlking bot money: sking for misse pyment, holing firm on contrct, n closing renewl or n psell, while keeping the reltionship strong.Cler, frienly phone n emil skills with smll-bsiness owners.Process-oriente n orgnize, with follow-throgh cross ozens of cconts t once, n positive, soltion-oriente ttite.Yo like fst-moving strtp: yo're comfortble with mbigity n chnging priorities, n yo' rther bil process thn wit for one.Experience with CRM, ielly HbSpot. vli river's license n willingness to visit shops in person.
Nice to hve
Experience t n erly-stge or Series strtp.Experience in the tire, tomotive, or to repir instry.Fmilirity with SS sbscriptions, invoicing, CH n cr pyments, or Stripe.Experience with shop mngement or point-of-sle softwre.Benefits
Competitive bse slry of $6,-$75,, with $95, OTE incling commissionMeningfl erly-stge eqityHelth benefitsFlexible work schele. This is hybri position, 3 ys week in or Boston office, with shop visits in the fiel.nlimite vction
t TireTtor, we're biling iverse n inclsive cltre. We believe or temmtes' ifferent bckgrons n experiences re wht mke s effective. If yo hve the rive to be vitl contribtor to tem with cltre of empowerment, yo might be goo fit.
If yo wnt to help inepenent tire shops thrive while lerning ton n hving fn oing it, TireTtor is the plce for yo. We' love to spek with yo!
Thnks!
Slry
$75, - $95, per yer
