RoleYou own platform and marketplace customers after the sale. You keep them on Whop, grow their volume, and get them onto more of the product stack.
This is a highly entrepreneurial role with a lot of freedom. You own the book and your number.
What You'll Do- Manage a book of platform and marketplace customers
- Own retention and expansion. NRR is your number.
- Get your accounts to adopt payments, ads, treasury, cards, and new product offerings
- Work with FDE on integrations and product gaps for your accounts
- Fix problems yourself instead of handing them to support
What We're Looking For- Ex-founder or operator background in platforms, marketplaces, or internet businesses
- Top performing AM / CSM who owned retention and expansion for high-touch accounts
- Experience working with technical customers and their product or eng teams
- Comfortable talking to founders and product / eng leads
Compensation / perks- Best in class base + OTE with competitive equity
- Location: In-person NYC / Brooklyn, 5 days in office
- Equinox membership
- Lunch & dinner M-F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro
